Concierge
Montage International • Bluffton, SC75d • Onsite
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Concierge (FT)
Montage International•Bluffton, SC
•Onsite
About The Position
The Concierge is responsible for ensuring a wonderful guest experience through excellent customer service. This position plays an integral role in the guest’s stay as the Concierge is often one of the first individuals that a guest interacts with.
Requirements
- College degree preferred
- Minimum of two years’ experience in an upscale hotel preferred
- Minimum of two years’ experience in customer service
- Excellent telephone etiquette
- Exceptional guest recovery skills
- Excellent organizational and time management skills
- Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
- Must possess a positive attitude
- Must be willing to participate in a learning environment
- Must integrate company values throughout all interactions
- Must be able to quickly and effectively adapt to using new software products
- Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands
Responsibilities
- Greeting guests with friendly and sincere welcome
- Providing information and assistance to guests regarding city and hotel attractions or points of interest
- Booking reservations for guests both within the resort and at outside facilities
- Properly logging guests requests and performing follow up with guests
- Familiarizing oneself with each day’s arrival and group activities
- Maintaining communication with Reception and other departments regarding guest activity or special needs as necessary
- Ensuring any incoming and outgoing packages are logged and delivered appropriately
- Monitoring and scheduling Hotel Driver and booking guest transportation with Hotel’s contracted vendor
Benefits
- Opportunities for career growth
- Training programs for advancement
- Encouragement for continuous learning and growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
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