Cloud Engineer Jobs

About The Position

Requirements

• Minimum of 4 years in an IT Service Desk, Cloud Support, or Infrastructure Administration role, preferably within an MSP environment supporting multiple customers.
• Strong proficiency in Microsoft Azure and Microsoft 365, with relevant certifications such as MS-900, AZ-900, MS-102 (or equivalent).
• Hands-on experience with Microsoft Entra ID (Azure AD), Windows Server administration, Hyper-V/VMware, and core networking, including firewalls, switches, and VPNs.
• Proven ability to manage server operations, including patching, performance monitoring, alert remediation, and issue resolution across on-prem and cloud environments.
• Experience with Microsoft Intune, including MDM/MAM policies, device compliance, application deployment, and remote device administration.
• Practical experience with Remote Desktop Services (RDS) and Azure Virtual Desktop (AVD) supporting distributed users.
• Working knowledge of on-prem infrastructure components, including servers and NAS/storage, with a strong understanding of cloud and on-prem IT systems and best practices.
• Excellent communication skills, strong analytical and troubleshooting abilities, and a professional, customer-focused approach with clear ownership and accountability.

Nice To Haves

• Familiarity with Cisco and Barracuda networking and security devices, along with strong network troubleshooting capabilities.
• Experience with out-of-band management tools such as iLO and DRAC for server diagnostics and recovery.
• Basic experience working with databases, including running queries for troubleshooting or reporting.
• Familiarity with enterprise backup solutions such as Veeam and cloud-based backup platforms.
• Experience participating in or supporting IT infrastructure and cloud projects.
• Additional Microsoft certifications such as AZ-800/801 or hands-on experience in Microsoft Cloud environments are a strong plus.
• Knowledge of VMware, Nerdio, Microsoft 365 management tools, and Cove Data, Veeam backup and solutions.

Responsibilities

• Provide first and second-level IT support via phone, email, chat, and remote access; log, track, and update incidents and service requests in the ITSM tool with accurate documentation and timely updates.
• Monitor, manage, and maintain server operations across multiple environments, responding to alerts related to outages, performance degradation, and capacity issues.
• Administer and support Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, file/print services, and overall server health.
• Manage server hardware and platform-level components, including NAS storage, RAID health, disk failures, capacity planning, and out-of-band management using iLO/DRAC.
• Analyze and troubleshoot complex issues across hardware, software, servers, networking, virtualization, and security domains.
• Assist with implementation, administration, and support of cloud solutions such as Microsoft Azure, Microsoft 365, and Azure Virtual Desktop (AVD).
• Manage endpoint deployment and administration using Intune, Group Policy, MDM/MAM, and other endpoint management tools.
• Perform server patching and update management, including Windows updates, firmware upgrades, scheduled maintenance windows, and compliance activities.
• Execute regular data backups, restores, and validation while maintaining infrastructure security involving firewalls, switches, wireless networks, and VPN connectivity.
• Follow up to ensure SLA adherence, escalate high-impact issues as needed, collaborate with internal teams and vendors, update knowledge base documentation, participate in projects, and actively pursue continuous learning.