Service Department Receptionist / Customer Experience Representative
Volvo Cars Walnut Creek • Dublin, CA16d • Onsite
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Cashier/Receptionist in Dublin
Volvo Cars Walnut Creek•Dublin, CA
•Onsite
About The Position
Volvo Cars Dublin is looking for a friendly, professional, and dependable Service Department Receptionist / Customer Experience Representative to join our growing team. This is an important customer-facing position and a great opportunity for someone who enjoys working with people, staying organized, and being part of a fast-paced team. You will be one of the first people our Service Department customers interact with, so personality, professionalism, and a genuine desire to help people are extremely important.
Requirements
- Friendly and approachable
- Professional and confident communicating with customers
- Reliable, punctual, and team-oriented
- Organized and detail-oriented
- Comfortable answering multiple phone calls and assisting customers in a busy environment
- Able to multitask and prioritize throughout the day
- Comfortable using computers and learning new software
- Positive and willing to help wherever needed
- Able to remain calm and professional when things get busy
Nice To Haves
- Automotive or dealership experience is a plus, but not required.
Responsibilities
- Greet and welcome customers arriving at the Service Department
- Answer incoming phone calls and direct customers to the appropriate department or Service Advisor
- Assist customers with general questions and service needs
- Direct customers to their Service Advisor and assist with the check-in process
- Help manage customer flow during busy service hours
- Assist with scheduling and appointment-related tasks
- Contact customers when their vehicles are ready for pickup
- Assist Service Advisors with administrative and customer-service responsibilities
- Maintain a clean, organized, and welcoming reception area
- Communicate professionally with customers, Service Advisors, Technicians, Parts, and Management
- Help ensure every customer receives a positive experience from arrival through vehicle pickup
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
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