Case Manager Jobs

About The Position

Requirements

• Ability to effectively work with diverse populations in a non-judgmental way.
• Capacity to respond to crisis situations.
• Strong communication skills – both verbal and written.
• Ability to give and receive constructive feedback.
• Ability to recognize and observe appropriate boundaries with clients.
• Proven flexibility and creativity.
• Strong organizational and time management skills.
• Interest and experience in engaging with individuals in their current stage of change.
• Ability to build, foster and enhance relationships with the City of Buffalo, Department of Social Services, local landlords, and other Human Service Agencies.
• Possess the values and skills needed to provide effective assistance to the people we serve.
• Able to embrace and agree with the overall mission of The Salvation Army.
• Proficient in computer skills and various program applications.
• Valid driver’s license that meets The Salvation Army insurance requirements and reliable transportation.

Responsibilities

• Research and identify suitable affordable housing options for individuals experiencing homelessness, and recruit landlords to provide housing opportunities for RRH participants.
• Educate landlords about RRH and its benefits and address potential barriers to landlord participation.
• Possess a thorough understanding of the rental market including Housing Quality Standards, Fair Market Rents, and Rent Reasonableness Standards.
• Conduct housing needs assessment and determine eligibility for RRH.
• Provide direct case management and/or coordinate with case management to provide continuity of service for participants.
• Communicate effectively with local community and external agencies; successfully fostering relationships which enable needed resources to be accessed.
• Assist participants in finding appropriate rental housing based on their needs, preferences, and financial resources.
• Help participants negotiate manageable and appropriate lease agreements with landlords and use or develop the skills to be a successful tenant.
• Maintain lease and compliance files, as well as all client case files, in an orderly, up-to-date manner.
• Provide ongoing, active outreach and creative engagement to tenants.
• Conduct comprehensive assessments and help tenants develop action plans to achieve goals.
• Work with tenants and property management to coordinate eviction prevention efforts and develop housing permanency plans.
• Assist tenants in developing basic life skills including tenant rights and responsibilities and other supports to maintaining housing.
• Link tenants to employment opportunities, skill development opportunities, and accessing medical, mental health, substance use, and psychosocial supports as needed.
• Provide crisis intervention as needed.
• Meet documentation requirements as dictated by program need and HUD mandates.
• Possess a working knowledge of Service Point and Homeless Management Information System (HMIS).
• Stay in touch with clients to ensure the services are maintaining stability for the duration of the commitment.
• Maintain confidentiality, respect privacy, and preserve the clients’ routine and independence as much as possible.
• Recognize spiritual needs of person, refer to the Corps officers (who are ordained ministers of the Salvation Army) for pastoral care as appropriate.
• Represent The Salvation Army on committees, work groups and commissions as appropriate.
• Attend on-going trainings and informational meetings in conjunction with the Homeless Alliance of Western New York
• Attend all staff meetings, workshops and trainings as directed.
• Participate in all other duties and activities as requested or assigned.
• Attend all KeepSAfe trainings as required.

Benefits

• Sick time