Call Center Director
Yankee Home Improvement • Chicopee, MA4d • $70,000 - $78,000 • Onsite
Call Center Director Jobs
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Call Center Director
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Call Center Director
Yankee Home Improvement•Chicopee, MA
•$70,000 - $78,000•Onsite
About The Position
Yankee Home is seeking an experienced Call Center Director to lead its call center, which supports the company’s sales organization. The director will be responsible for improving appointment-setting results and lead conversion, building a high-performing team, developing supervisors and team leads, and creating a culture of accountability. The role is focused on driving measurable results and making a meaningful impact on call center performance. The director will use performance data to identify issues and improve results, and will work directly with sales and marketing leadership to improve company performance. The position is based in Chicopee, Massachusetts, and is full-time and in-person. The advertised base salary is $70,000–$78,000, with total earning potential of $110,000 or more through performance bonuses.
Requirements
- At least 3 years of contact center management experience, including managing supervisors or team leads.
- A proven track record of improving team performance.
- Strong coaching, analytical, and leadership skills.
- Experience with CRM systems, dialers, and lead management.
- Willingness to work some evenings and Saturdays.
Nice To Haves
- Experience in home improvement, in-home sales, appointment setting, or a similar environment.
Responsibilities
- Lead the entire call center operation, including supervisors and team leads.
- Drive appointment-setting results and lead conversion.
- Coach, develop, and hold the leadership team accountable.
- Use performance data to identify problems and improve results.
- Build a culture where people want to win.
- Work directly with sales and marketing leadership to improve company performance.
Benefits
- Medical, dental, and vision insurance, 75% company-paid.
- Company-paid life insurance and long-term disability.
- 401(k) with company match.
- Paid time off.
- Paid holidays.
- Performance bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
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Frequently Asked Questions
Common questions about Call Center Director careers and jobs.
Based on current job postings on Teal, the average Call Center Director salary in the US is approximately $112,000 per year, with a typical range of $83,000 to $150,000.
