Manager, Branch
Landmark Credit Union Talent Acquisition • Sun Prairie, WI95d
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Manager, Branch
Landmark Credit Union Talent Acquisition•Sun Prairie, WI
About The Position
The Branch Manager oversees branch operations related to sales, service, security, and compliance. The role develops new procedures and improves existing procedures to enhance the member experience. The manager is responsible for hiring, training, developing, coaching, scheduling, and managing the performance of branch staff, and reports to the Regional/Market Manager. The position is based at the Sun Prairie location after initial training at Landmark’s Madison, Wisconsin branch. Landmark provides support for required travel associated with training in accordance with company policy. The manager also supports community involvement, ensures compliance with organizational policies and applicable regulations, and may attend training at headquarters or an off-site location.
Requirements
- High school diploma or equivalent required; a college degree is preferred.
- Prior management experience required, including at least two years of supervisory experience in a financial environment; an equivalent combination of education and experience may be considered.
- Ability to balance multiple priorities and manage a variety of projects in a high-volume work environment with strong attention to detail.
- Excellent verbal and written communication, problem-solving, organizational, and independent work skills.
- Ability to exercise independent judgment and discretion while maintaining a high degree of confidentiality.
- Working knowledge of core banking systems and platforms.
- Must have or be able to obtain National Mortgage Licensing System (NMLS) registration and be licensed or able to obtain licensure to sell credit insurance.
- Must develop a thorough understanding of company policies and procedures relevant to the position and comply with applicable job-related state and federal laws and regulations.
Nice To Haves
- College degree.
Responsibilities
- Foster a culture of belonging aligned with Landmark’s vision, mission, and values.
- Manage branch staff, including hiring, training, scheduling, timecard approvals, performance management, coaching, and development.
- Ensure members receive high-quality, efficient, friendly, and professional service while following organizational policies and procedures.
- Resolve complex or unresolved member situations or escalate them as necessary.
- Develop monthly branch sales goals, educate and coach associates on products and services, and monitor performance toward goals, incentive systems, and contests.
- Support Landmark’s community involvement and participate in community activities.
- Manage profitable branch operations within budget guidelines and established objectives, including cash control, cash flow, and accurate transaction posting.
- Ensure compliance with security procedures and BSA/OFAC regulations and guidelines, including audit and risk management.
- Act as a loan officer within assigned approval limits.
- Attend training at headquarters or an off-site location when required.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
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