Behavioral Health Specialist Jobs

About The Position

Requirements

• Education: High School Diploma, associate or bachelor’s degree preferred
• Certification: First Aid, CPR and Crisis Training
• Other: Ability to effectively communicate with clients/callers and the public.
• Demonstrate data entry skills.
• Skills: Capacity to perform duties effectively under potential emotional stress and conflict situations.
• Proficiency in utilizing basic computer skills and office equipment for documentation and communication purposes.
• Practice of a client-focused approach, demonstrating active listening skills, reading comprehension, critical thinking, and leadership abilities.
• Abilities: Ability to communicate effectively in writing and speaking with various populations.
• Ability to work independently daily.
• Must be able to maintain strict client confidentiality.
• Neat and appropriate dress.

Responsibilities

• Answers Crisis Hotline and 988 calls.
• Asks each caller required suicide screening questions.
• Assesses for risk of harm to self and others, provides listening support, provides information and linking to resources and completes safety plans.
• Understands when to dispatch MRT (mobile response team) or emergency intervention.
• Provides outreach calls to clients and 988/hotline callers.
• Collaborate with community partners to ensure safety and continuity of care.
• Demonstrates ability to de-escalate callers.
• Consults with supervisor about case interventions when needed.
• Receives feedback regarding quality assurance.
• Provides feedback to team on enhancing outcomes or efficiencies regarding crisis care.
• Completes all required initial and ongoing training recommended by the agency.
• Attends monthly crisis group supervision meetings and weekly individual supervision.
• Adheres to all organizational and departmental policies, complying with all behavioral and ethical expectations.
• Completes all agency-required training, including client rights and grievances, safety training, infection control, etc.
• Demonstrates and supports the company core values TCN C.A.R.E.S. “Commitment, Accountability, Respect, Empathy, Service”