Automotive Service Advisor Jobs

About The Position

Requirements

• Valid driver's license and a clean driving record.

Nice To Haves

• Highly organized with a friendly, customer-focused attitude.
• Proven leadership and team management abilities.
• Excellent time management and problem-solving skills.
• Outstanding verbal and written communication skills.
• Professional appearance and demeanor.
• Demonstrated success in automotive service and sales performance.
• Strong history of customer satisfaction and relationship building.
• Team-oriented, self-motivated, and results-driven.
• Ability to work independently with minimal supervision.

Responsibilities

• Manage service orders and oversee the daily flow of the service drive, ensuring customers receive prompt, professional, and courteous service.
• Take ownership of the customer experience, going above and beyond to create positive, lasting impressions.
• Provide concierge-level support for customer inquiries, both in person and over the phone.
• Maximize technician productivity by effectively managing and scheduling service work.
• Answer customer questions regarding vehicle concerns, maintenance, repairs, warranties, and service recommendations.
• Maintain Customer Satisfaction Index (CSI) scores that meet or exceed company standards.
• Oversee warranty claim administration and assist with the training and supervision of service department personnel.
• Reinforce company policies, procedures, and operational standards.
• Ensure compliance with all applicable laws, regulations, and dealership policies.
• Foster a positive work environment by maintaining strong employee relationships and encouraging teamwork.

Benefits

• Career growth opportunities within one of Ohio's largest dealership groups
• Supportive and collaborative work environment
• Commitment to employee development and success
• Reputation as a top workplace in the automotive industry