Director - Zuora Service Offering Leader | Business Transformation

Embark•Miami, FL

11d•$210,000

About The Position

Embark is seeking a Zuora Service Offering Director to build and scale its Zuora practice from the ground up. The role will establish practice strategy, business planning, target industries and business models, investment priorities, differentiation, and operating model. It will own commercial performance across bookings, revenue, pipeline, utilization, capacity planning, delivery economics, and scalable offerings. The Director will provide executive oversight and solution assurance across Zuora engagements while leading selected strategic pursuits and complex implementations and optimizations. The work spans Zuora deployments, re-implementations, migrations, and process improvements across CPQ, usage metering and mediation, Billing, Payments, Collections, and Revenue. A core focus is developing an end-to-end Zuora and Workday order-to-cash offering, using the certified Zuora Connector for Workday and positioning Zuora as the operational monetization subledger alongside Workday Financials, Accounting Center, and Prism. The position sets technical standards for Zuora architecture, including product catalog and pricing design, APIs, Workflow, and integrations. It also develops approaches for emerging monetization models and Zuora AI use cases; creates repeatable implementation, optimization, advisory, and managed services offerings; and builds tools, training, playbooks, accelerators, and reference architectures. The Director will represent Embark at industry and partner events, develop joint pipeline with Zuora and Workday, enable internal business development teams, cultivate executive client relationships, recruit and mentor consultants, and support proposals, RFPs, scoping, commercial models, and presentations. In the first 12 months, success includes establishing the practice strategy and operating model, building an initial delivery team and development path, creating repeatable offerings and assets, developing qualified joint pipeline, securing and delivering initial lighthouse engagements, establishing a post-go-live optimization or managed services motion, and building strong client and partner references. The role begins as a hands-on architect, delivery lead, and practice representative, with responsibility for building a team and delegating work as the practice grows.

Requirements

Deep, hands-on experience implementing Zuora Billing and Zuora Revenue across subscription, usage-based, and hybrid business models.
Understanding of Zuora integrations with CRMs, ERPs, GLs, tax systems, payment systems, and data platforms.
Experience building a practice or service line from the ground up.
Experience owning or contributing to practice economics, pipeline development, proposals, forecasting, and converting opportunities into profitable delivery work.
Order-to-cash and revenue expertise, including ASC 606 and IFRS 15, contract modifications, usage rating, billing operations, revenue recognition, reconciliation, and SOX controls.
Experience developing repeatable delivery methods, accelerators, managed services, or optimization offerings.
Strong people leadership, coaching, communication, client and partner relationship-building, and ability to work effectively amid ambiguity.
Ability to operate across executive conversations, sales pursuits, solution architecture, delivery governance, and talent development.

Nice To Haves

Broader Zuora platform experience, including CPQ, Payments, Collections, usage mediation and metering, rating, Orders, APIs, Workflow, Extensions, and Zuora AI use cases.
Workday Financials integration experience, ideally with Accounting Center and Prism, or a strong record connecting billing and revenue subledgers to a comparable ERP.
Zuora implementer certifications, such as Billing or Revenue Solution Architect or Implementation Manager.

Responsibilities

Build the Zuora practice strategy, business plan, target industries and business models, investment priorities, differentiation, and operating model with Embark leaders.
Own practice commercial performance, including bookings, revenue, pipeline, utilization, capacity planning, delivery economics, and scalable offerings.
Provide executive oversight and solution assurance across Zuora engagements; directly lead selected strategic pursuits and complex implementations and optimizations.
Lead or oversee Zuora deployments, re-implementations, migrations, and process improvements across CPQ, usage metering and mediation, Billing, Payments, Collections, and Revenue.
Develop the joint Zuora and Workday order-to-cash offering, using the certified Zuora Connector for Workday and integrating Zuora with Workday Financials, Accounting Center, and Prism.
Set technical architecture standards for Zuora environments, covering product catalog and pricing design, APIs, Workflow, and integrations with CRMs, ERPs, GLs, tax engines, payment gateways, and data warehouses.
Help clients implement usage-based, credit, commitment, and AI pricing models, including use of Zuora AI agents across billing, revenue, and collections operations.
Build repeatable implementation, optimization, advisory, and managed services offerings.
Develop tools, training, playbooks, accelerators, and reference architectures, including designs for B2B, B2C, and hybrid business models.
Represent Embark at Zuora events, Workday Rising, user groups, and industry forums.
Work with Zuora and Workday alliance and sales teams on joint pipeline, account planning, executive workshops, assessments, and co-selling.
Enable Embark business development and account teams to identify and qualify Zuora opportunities, position the offering, and forecast pipeline.
Build relationships with CFOs, CAOs, controllers, and revenue and billing operations leaders and convert those relationships into engagements.
Recruit, mentor, and develop Zuora consultants who can independently run implementations and optimizations.
Partner with business development on proposals, RFPs, scoping, commercial models, and executive presentations.
Build the practice organization and determine which responsibilities to perform directly and which to delegate as the practice grows.