Zone Lead

At Home Group•Troy, MI

About The Position

The Zone Lead (ZL) reports to the Assistant Store Manager and supports merchandising in designated zones while maintaining an active selling culture. The role ensures visual displays meet documented company standards designed to drive sales and provides expertise in visual standards, merchandising techniques, fixturing, and implementing in-store marketing elements, including signs, vignettes, endcaps, tables, and first look/flash finds. These elements reinforce seasons, holidays, and in-store promotions. The Zone Lead helps Team Members develop knowledge of visual merchandising and standards while demonstrating ethical conduct, safety, and compliance. The ZL supports visual merchandising processes by planning and leading transitions, reinventions, product assortment changes, and resets in conjunction with the Assistant Store Manager. The role maintains visual integrity and a neat, clean, organized environment, and uses compelling merchandising to inspire guests. The ZL plans and executes assigned daily and weekly tasks, participates in freight processes, sorts and stocks products, and maintains designated areas, including down stocking and end caps. The Zone Lead also supports customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and the customer experience. The role serves as a visual merchandising role model and coach, teaches visual priorities, reviews store scorecard data, and acts within assigned zones to improve business metrics. The position requires open availability, including nights and weekends, and involves routine movement and stocking of merchandise in a warehouse-format store.

Requirements

At least 18 years old.
High school diploma or equivalent.
A background check will be completed.
Clear and concise communication skills, including verbal, written, and comprehension skills.
Ability to work a flexible schedule, including nights, weekends, and some holidays.
Ability to lift at least 50 pounds and team lift 100 pounds, and routinely move merchandise around a warehouse-format store.
Ability to use hands to finger, handle, or feel objects or controls, and to reach with hands and arms.
Ability to stand or walk for prolonged periods.
Ability to bend, climb, and reach at times.
Ability to work effectively independently and within a team.
Strong attention to detail, including standards, processes, and marketing.
Reliable and trustworthy role model for ethical and honest behavior.
Ability to promote teamwork, delegate appropriately, motivate self and team, and create a sense of urgency.
Timely and thorough execution.
Ability to comprehend, train, develop, motivate, and lead in a way that fosters a smart, scrappy, safe, and fun work environment.
Flexible and creative approach, with the ability to handle multiple tasks as business priorities shift.

Responsibilities

Support visual merchandising in designated zones and maintain an active selling culture.
Ensure visual displays and standards are set and upheld according to documented company standards.
Implement in-store marketing elements, including signs, vignettes, endcaps, tables, and first look/flash finds.
Plan and lead transitions, reinventions, product assortment changes, and resets in conjunction with the Assistant Store Manager.
Maintain visual integrity and a neat, clean, and organized store and zone environment.
Plan and execute daily and weekly workload and assigned tasks to support visual merchandising, sales goals, and guest engagement.
Participate in freight processes for incoming freight and transitions; sort freight and stock products in designated areas.
Perform down stocking and maintain end caps and designated zones.
Support customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and customer experience.
Participate in regular team meetings and huddles on store operations and related subjects.
Serve as a role model and coach in visual merchandising and provide continuous learning opportunities to Team Members.
Communicate and teach visual priorities and the creation of visual moments that support the customer experience.
Review store scorecard financial and business data, including sales and expenses, and act within assigned zones to improve metrics.
Keep store signing and sets up to date.
Perform other duties assigned based on business needs.