Zone Lead - PT

At Home•Hilliard, OH

19h•Onsite

About The Position

The Zone Lead (ZL) reports to the Assistant Store Manager and supports merchandising in designated zones while maintaining an active selling culture. The role ensures visual standards are set and upheld to documented company standards designed to drive sales. The ZL provides expertise in visual standards, merchandising techniques, fixturing, and implementing in-store marketing elements—including signs, vignettes, endcaps, tables, and first look/flash finds—to reinforce seasons, holidays, and promotions. The ZL influences and coaches store Team Members on visual merchandising and standards while demonstrating ethical conduct, safety, and compliance. The role involves vigorous lifting, carrying, moving throughout a warehouse-format store, and stocking. The Zone Lead supports visual merchandising processes, plans and leads transitions, reinventions, assortment changes, and resets with the Assistant Store Manager, and maintains visual integrity and an organized environment. The role plans and executes assigned daily and weekly tasks, participates in freight processes, sorts freight, stocks merchandise, maintains endcaps, and supports customer satisfaction, inventory control, safety, loss prevention, expense control, and the customer experience. The ZL coaches and trains team members, reviews store scorecard data and acts to improve metrics within assigned zones, and keeps zones neat, clean, organized, and up to date with current signage and sets. Other duties may be assigned based on business needs. Open availability is required, including nights and weekends.

Requirements

At least 18 years old.
High school diploma or equivalent.
Background check will be completed.
Clear and concise communication, including excellent verbal, written, and comprehension skills.
Ability to work a flexible schedule, including nights, weekends, and some holidays; open availability is required, including nights and weekends.
Ability to lift a minimum of 50 pounds and team lift 100 pounds, and routinely move merchandise around a warehouse-format store.
Ability to use hands to finger, handle, or feel objects or controls, and to reach with hands and arms.
Ability to stand or walk for prolonged periods.
Ability to bend, climb, and reach at times.
Ability to work effectively independently and as part of a team.
Strong attention to detail, including standards, processes, and marketing.
Reliable and trustworthy role model for ethical and honest behavior; makes appropriate decisions for team members, customers, and the company.
Ability to create urgency, promote teamwork, delegate appropriately, motivate self and team, and execute thoroughly and on time.
Ability to comprehend, train, develop, motivate, and lead in a way that fosters a smart, scrappy, safe, and fun work environment.
Flexible and creative, with the ability to handle multiple tasks as business priorities shift.

Responsibilities

Support visual merchandising processes, including planning and leading transitions, reinventions, product assortment changes, and resets in conjunction with the Assistant Store Manager.
Maintain visual integrity and a neat, clean, organized environment that supports compelling merchandising and guest discovery.
Plan and execute daily and weekly workload and assigned tasks to support visual merchandising, department and store sales goals, and guest engagement; complete tasks efficiently and on time.
Participate in freight processes for incoming freight and transitions.
Process freight sorts and stock products in designated areas, including down stocking and endcap maintenance.
Support customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and customer experience; participate in regular meetings or huddles on these subjects.
Serve as a role model and coach in visual merchandising, providing continuous learning opportunities to team members.
Communicate and teach visual priorities and the creation of visual moments that support the customer experience.
Review store financial and business data, including sales and expenses from the store scorecard, and act within assigned zones to improve metrics.
Keep assigned zones neat, clean, and organized, and ensure current signage and sets are maintained.
Perform other duties assigned based on business needs.