Zero Waste Representative

Republic Services•Gardena, CA

2d•$70,304 - $89,200

About The Position

The Zero Waste Representative works with businesses, institutions, and agencies in designated Los Angeles Franchise Zones to promote source reduction, reuse, and recycling, reduce landfill material, and identify alternative diversion solutions. This field-based role provides technical support and guidance to a diverse customer base on program implementation and operations. The representative conducts customer outreach and waste assessments, helps customers establish and implement recycling and diversion programs, provides customized reporting and training, and manages major and high-profile accounts within an assigned franchise zone. The role also coordinates with operations and management teams, supports customer service issue resolution, and builds company visibility through community and industry events.

Requirements

High school diploma or GED.
At least 2 years of experience in a customer-facing role identifying and addressing customer needs.
Valid driver's license.
Experience in sustainability initiatives.
Experience communicating with diverse stakeholders in formal and informal settings.

Responsibilities

Schedules and completes proactive customer calls and visits and records key information in company information systems.
Conducts initial waste assessments, collects data, confirms service levels, and prepares Contract Service Agreements for customer signatures and set-ups.
Provides customized reporting for customers.
Maintains knowledge of available services, lines of business, pricing, and additional services relevant to assigned existing customers.
Creates a recycling baseline and program goals, which may include public speaking and training presentations at customer locations.
Implements the Zero Waste Program in the assigned franchise zone.
Manages major and high-profile accounts in the assigned franchise zone.
Identifies business-specific diversion programs and ensures implementation of waste assessment recommendations.
Conducts follow-up visits to monitor and evaluate participation in business-specific diversion programs and provides additional support to non-compliant participants.
Meets regularly with the Operations Manager, Project Manager, and Sales Manager to review weekly progress against goals and implementation status.
Partners with the operations team as needed to address customer service issues.
Builds relationships and increases company visibility through company-sponsored activities, trade shows, chamber of commerce events, and similar activities.
Performs other job-related duties as assigned or apparent.