Zero Waste Representative

Republic Services•Gardena, CA

About The Position

The Zero Waste Representative works with businesses, institutions, and agencies in designated Los Angeles Franchise Zones to promote source reduction, reuse, and recycling, reduce landfilled material, and identify alternative diversion solutions. This is a field position that provides technical support and guidance to a diverse customer base on program implementation and operations. The representative assesses customer waste and services, develops recycling baselines and program goals, implements the Zero Waste Program within an assigned franchise zone, and supports customers through customized reporting, follow-up, and account management. The role also collaborates with operations and management teams, addresses customer service issues, and represents the company at sponsored activities and community or industry events.

Requirements

High school diploma or GED.
At least 2 years of experience in a customer-facing role identifying and addressing customer needs.
Valid driver’s license.
Experience in sustainability initiatives.
Experience communicating with diverse stakeholders in formal and informal settings.

Responsibilities

Schedule and complete proactive customer calls and visits, and record key information in company information systems.
Conduct initial waste assessments, collect data, confirm service levels, and prepare Contract Service Agreements for customer signatures and set-ups.
Provide customized reporting for customers.
Maintain knowledge of available company services, lines of business, pricing, and additional services relevant to assigned existing customers.
Create recycling baselines and program goals, including public speaking engagements and training presentations at customer locations as needed.
Successfully implement the Zero Waste Program in the assigned franchise zone.
Manage major and high-profile accounts in the franchise zone.
Identify business-specific diversion programs and ensure implementation of waste-assessment recommendations.
Conduct follow-up visits to monitor and evaluate participation in business-specific diversion programs and provide additional support to non-compliant participants.
Meet regularly with the Operations Manager, Project Manager, and Sales Manager to review weekly progress against goals and the status of program implementation.
Partner with the operations team as needed to address customer service issues.
Build relationships and increase company visibility by participating in company-sponsored activities, trade shows, chamber of commerce events, and similar activities.
Perform other job-related duties as assigned or apparent.