YSIC Regional Coordinator

YMCA Of Greater Seattle•Auburn, WA

5h•Onsite

About The Position

The Regional Coordinator is responsible for organizing daily crisis response activities, managing information flow across regional teams, supporting documentation quality and consistency, ensuring families are connected quickly and effectively to services, acting as a clear communication hub for all CCORS regions and as liaison with Crisis Connections. While direct service work with clients is not listed nor required, there may be opportunities for the Regional Coordinator to assist in supporting a family in a virtual setting with stabilization services. This position is at the Social Impact Center Y, the social services branch of YMCA of Greater Seattle (YGS). The mission of the Social Impact Center Y is to accelerate young people’s ability to build safe, successful, and happy lives. Every year, we serve 5,000 children, youth, young adults, and families across King County with programs that aim to strengthen young people’s ability to develop to their fullest potential through four strategies: reducing risk factors; navigating systems towards successful life transition; ensuring stability, safety and wellness in times of crisis; and building competencies and social capital. The Social Impact Center Y’s programs include housing, behavioral health, foster care licensing, violence prevention, education, and employment. Many of the young people we serve have had involvement in the foster care, criminal justice system, and/or homelessness systems.

Requirements

Two or more years’ experience and training in a crisis response social services supporting youth and families
Ability to work independently and within a team approach
Strong communication skills both written and verbal
Strong professional and organizational skills with attention to details, timeliness and follow-through
Experience working with complex data and maintaining databases
Knowledge of HIPAA privacy guidelines as well as maintaining and protecting all confidential information
Direct experience and proficiency with Microsoft Office Suite and web-based electronic records.
The ability to work well within a fast-paced, constantly changing environment. Responsive to quick turnaround times and able to manage multiple deadlines.
Knowledge of and previous experience with diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
Personal, professional, educational, volunteer, and non-traditional experiences are all relevant. We intend to evaluate each candidate’s transferable skills to determine if a candidate is qualified for a position.

Nice To Haves

Ability to speak any language in addition to English may be helpful.
Thrive on working in a collaborative environment.
Are very adaptable.
Have high ownership and strong work ethic.
Are a great problem solver who can think on your feet.
Truly enjoy being of service to people.
Like being part of a team that cares about one another as people and enjoy working together.
Want to know that the work you do contributes to building a better, stronger community for all.

Responsibilities

Assist with assigned region’s on-call schedule in collaboration with leadership
Update schedule in Rainbow Health weekly and as needed with changes
Coordinate the day-to-day flow of referrals
Support and work “Hold the Phone” shifts for CCORS staff 1-2 days/week
Answer calls from 8am-6pm Mon-Fri to support the needs of your team and families in active crisis
Coordinate between all regional teams identifying assigned roles for each staff including downloaded referrals for the NDAs
Creating a Microsoft Teams chat for the on-call team(s) of the day
Maintaining communication with all 3 teams throughout the day
Fielding questions from staff about dispatches
Support the MRSS teams by entering referrals and creating client profiles in Credible
Collect summaries from all 3 regions MRSS and NDA teams and send out the end of day summary to all 3 teams and CCORS supervisors
Assist DORs with the NDA team as needed per their shared schedules
Enter initial referral documentation in Credible for assigned region’s cases, which includes new referral notes, referral file uploaded, diagnosis, insurance, engagement outcome, etc.
Liaison role with Crisis Connections
Answer and support staff when there are questions, redirected calls, etc.
Weekly review of assigned regional team’s Credible client profile details to monitor for missing information and ensure team/staff are appropriately assigned.
Notify assigned regional team’s leadership of missing or erroneous information/documentation and the staff assigned for them to follow up.
Attend and actively engage in consultation during assigned regional team’s weekly triage meetings.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All employees and volunteers are responsible for adhering to abuse prevention policies, maintaining appropriate boundaries, completing required training, reporting suspicious or inappropriate behavior, and complying with mandated reporting requirements.
Responsible for ensuring staff are properly screened, trained, supervised and held accountable to the organization’s abuse risk management standards.

Benefits

Membership to the YMCA of Greater Seattle for you and your household
Medical, Dental, Vision, and Life insurance
Retirement with 12% employer contributions after 2 years of services
Other Savings plans available upon hire.
Free access to mental health resources
Rapidly accruing paid time off (PTO)
Discounts on qualifying YMCA of Greater Seattle childcare, day camp, overnight camp and outdoor leadership programs. 25% for part-time staff, 50% for full-time staff.
Direct care staff in the Social Impact Center receive monthly personal Wellness days in addition to existing PTO and Paid Holiday benefits
Some benefits only available to full-time staff

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