YouthLine Clinical Supervisor (PT)

Lines for Life•Kahului, HI

5d•$27 - $34•Hybrid

About The Position

The YouthLine Clinical Supervisor provides direct supervision, mentorship, and clinical oversight to youth and young adult volunteers on the YouthLine help, support, and crisis line. This role also supports the development and delivery of clinical training, implements quality assurance practices, and fosters a safe, inclusive environment that supports youth growth and well-being. The Supervisor balances real-time supervision with direct crisis line work, ensuring consistent, compassionate, and clinically sound support for youth in crisis while supporting best practices in youth development.

Requirements

Master’s Degree in a related social sciences field (required)
Minimum of 2 years’ experience working with youth in a crisis, mentorship, or mental health setting.
Crisis intervention training (ASIST, safeTALK, or YMHFA preferred).
Strong interpersonal and communication skills. Ability to mentor youth with compassion and maintain professional boundaries.
High cultural competency and commitment to inclusive, trauma-informed care.
Ability to assess and manage high-risk situations under pressure.
Proficient in database and Microsoft Office applications.

Responsibilities

Demonstrate the culture of Lines for Life by modeling behavior that supports the goals and philosophies of Lines for Life and the YouthLine.
Supervise and mentor YouthLine volunteers answering calls, texts, and chats during scheduled shifts, supporting the goals and purpose of YouthLine and Lines for Life.
Maintain and follow YouthLine contact procedures and follow all safety protocols.
Provide real-time support, coaching, and clinical guidance to volunteers and interns while taking contacts.
Establish rapport with YouthLine volunteers and contacts, and act as a resource of knowledge and systems use for volunteers.
Identify and/or offer appropriate available resources that can be provided to contacts and support the efforts of YouthLine.
Create a welcoming and inclusive environment that encourages learning, resilience, and growth.
Respond to high-acuity contacts when they exceed the scope of youth volunteers.
Provide clinical judgment on the need for emergency services or protective intervention.
Monitor contact documentation for completeness, accuracy, and adherence to clinical expectations.
Complete call monitoring for each volunteer and intern at least quarterly in alignment with accreditation standards and program expectations.
Identify quality gaps and provide timely, constructive feedback to youth volunteers.
Support onboarding and training of new youth volunteers.
Attend required meetings (team supervision, clinical supervision, staff meetings, etc.).
Assist with coordinating the logistics of crisis intervention trainings for YouthLine volunteers (orientation, interviews, training, shadows).
Assist in YouthLine Peer Crisis Intervention Specialist Training (training and shadows).
Schedule volunteers (training, shadows, weekly shift coverage, monthly meetings, continuing education, etc.).
Communicate important information to volunteers in a timely manner.
Systematically check in with volunteers, with a focus on youth mental health and wellness.
Offer support and connect with external resources as necessary (parents, therapists, schools, etc.).
Maintain current information for all volunteers (contact information, relevant forms, background checks, etc.).

Benefits

Health insurance benefits
Prescription drug coverage
Vision coverage
Alternative care supplemental benefits
Competitive paid time off package
Matching 401K plan equivalent to 3% of the annual salary during the first 2 years of employment after passing the match eligibility date
Flexible spending plan
Employee assistance program
Public service loan forgiveness (PSLF) employment certification
Eligibility to participate in an extracurricular professional development program after 6 months of employment