Youth Case Manager/CHATTANOOGA

Support Solutions•Chattanooga, TN

10d

About The Position

The Youth Case Manager coordinates and monitors waiver services and supports for people with developmental disabilities. The role develops Plans of Care, pursues approval, and submits service requests and updates in a timely manner. It includes assessing needs, referring people to resources, coordinating medical, social, educational, and informal community supports, following up on quality of care, and helping with crisis intervention and advocacy access. The Case Manager reviews progress toward case-plan goals, supports direct-care staff, and maintains accurate case records. The role ensures case-management billing is supported by prior authorization and service requirements, and submits timely behavior or positive-programming reports, Plans of Care and revisions, and documents needed for level-of-care determinations. Required contacts and visits vary by service level and must be documented with details including date, time, location, attendees, visit summary, and service requests. The role also helps people access community resources and maintains medical and therapy grids for supported people. The position promotes the organization’s vision and values, follows safe work practices, participates in safety training and quality-management activities, and operates company and personal transportation safely. Other related duties may be assigned.

Requirements

Bachelor’s degree in a human services field, including Social Services, Psychology, or Social Work.
At least two years of experience working with people with developmental disabilities.
Strong computer skills, including proficiency with Microsoft Office programs.
Knowledge of scanners, fax machines, copiers, and other general office equipment.
Willingness to travel to other company locations using a personal vehicle.
Effective verbal and written communication skills.
Effective organizational skills.
Effective interpersonal skills.
Effective time-management skills.
Ability to maintain confidentiality.
Valid driver’s license.
Valid automobile insurance, which must be maintained throughout employment.

Nice To Haves

Experience working with people requiring a Pervasive Level of care is preferred.

Responsibilities

Develop Plans of Care, obtain approval, and submit related service requests and updates on time.
Locate, coordinate, and monitor proposed waiver services and additional supports.
Monitor and review participant services; facilitate crisis intervention; and provide guidance and support to direct-care staff.
Conduct case management and planning, needs assessments, resource referrals, and follow-up on quality of care.
Coordinate medical, social, educational, and informal community supports for individuals and families.
Complete case reviews focused on progress toward goals and objectives in the case plan.
Ensure case-management billing is accurate and that services have prior authorization, meet service definitions, and are delivered before billing.
Submit timely behavior or positive-programming reports, continued Plans of Care and revisions, and documents required for level-of-care eligibility determinations or redeterminations.
Arrange access to advocacy services.
Document and sign all contacts in case records, including visit details and requests to modify or initiate services.
Meet minimum contact requirements: an annual contact at the supported person’s residence; for Pervasive Service Level, at least one face-to-face visit and one other contact each month; and for Extensive Service Level, at least one face-to-face visit each month.
Help supported people access community resources such as utility assistance, food stamps, and Social Security benefits.
Maintain medical and therapy grids for people supported by SSTN.
Practice safe work habits, attend scheduled safety training, and contribute to SSTN Quality Management principles.
Operate SSTN and personal transportation safely.
Perform other job-related duties as assigned.