Youth Outreach Caseworker, Springfield, MA

Key Program, Inc.•Springfield, MA

9d•$0 - $25

About The Position

The Key Program is seeking a Youth Case Manager (Outreach Caseworker) to serve children and youth and their families in Hampden County. Working independently as part of a regional treatment team, the Outreach Caseworker maintains communication and collaborates with coworkers, and oversees and carries out services for clients and families referred by contracting agencies. The position requires a full-time work week, including some evenings, weekends, and holidays, as well as on-call duties. The Key Program is a private, nonprofit human services agency that supports children, families, and emerging adults through trauma-informed, culturally grounded services. Its programs include community-based services, residential treatment, and outpatient mental and behavioral health services. The agency works with Massachusetts DCF, Rhode Island DCYF, and New Hampshire DCYF. Key is committed to diversity, equity, and inclusion and to hiring employees who reflect the communities it serves.

Requirements

Bachelor’s degree in a human service-related field.
One year of direct care experience; part-time, volunteer, and internship experience can count.
At least 21 years of age.
Valid state driver’s license.
Legally registered and insured car for work use.
Ability to work a varied and rotating schedule that includes days, evenings, and weekends.
Ability to work independently and as part of a team.
Written and verbal communication skills and strong interpersonal skills are highly desirable.

Nice To Haves

Bilingual skills, for which additional compensation is provided.
Written and verbal communication skills, ability to work independently and on a team, and strong interpersonal skills.

Responsibilities

Develop and maintain supportive client relationships, emphasizing accountability and progress toward treatment goals.
Advocate for clients in health, education, vocation, legal, and family or foster-family matters.
Facilitate individual client and/or family or foster-family counseling, mediation, support, and group counseling sessions.
Coordinate clinical services with clinic staff.
Locate, evaluate, and use community resources for clients and families.
Provide intensive community tracking services.
Establish aftercare plans and develop community resources for clients and families who are ending services.
Complete case documentation, including assessments, daily treatment notes, and reports, thoroughly, professionally, and on time.

Benefits

Hourly wage of $24.50; additional compensation for bilingual skills.
Employee referral bonus program.
Company contribution toward medical and dental premiums; the posting states over 90% for medical and 70% for dental.
Blue Cross Blue Shield provider network with low deductibles and co-payments.
Preventative and diagnostic care, prescription coverage, wellness and vision reimbursement, and preventative and restorative dental services.
Group term life insurance equal to 1.5 times annual salary.
Tuition assistance for degree or certification programs.
Scholarship opportunities for clinical-related graduate programs.
Intensive training, professional development, and opportunities for advancement.
For full-time staff: three weeks of vacation, two weeks of sick time, three personal days, three bereavement days, and 12 paid holidays.
Free, confidential employee assistance program for employees and adult household members.
Work-related travel reimbursement equivalent to the IRS rate.
403(b) tax-deferred retirement savings account.
Pre-tax childcare.