Healthy Transitions Youth and Young Adult Coordinator

Children's Hope Alliance•Statesville, NC

About The Position

The Youth and Young Adult Coordinator oversees Children’s Hope Alliance’s Healthy Transitions program, serving youth and young adults ages 16–25 who are experiencing serious mental illness and/or co-occurring disabilities. Guided by the SAMHSA NC Healthy Transitions grant, the role applies System of Care principles, person-centered and self-directed care, and trauma-informed approaches. The coordinator oversees program operations, team performance, and service delivery, and acts as the program’s primary community liaison. The coordinator builds community partnerships and supports outreach and engagement, youth leadership and participation, and progress toward grant goals and deliverables. The program aims to increase access to services suited to transition-aged youth, amplify their voice and choice, reduce stigma, and strengthen community connections that support successful transitions to adulthood. The position leads and supervises the Healthy Transitions team, including work assignment, workflows, staff development, hiring, training, and performance evaluations. It also oversees referrals, caseload assignments, service delivery, documentation, and reporting. The role includes community representation, participation in statewide grant initiatives and training, occasional travel, and the ability to operate a vehicle for work duties.

Requirements

Bachelor’s degree in a human services field.
Two years of previous work experience with people ages 16–24 who have a mental health condition and/or co-occurring condition, or one year of experience as a certified Peer Support Specialist.
Valid North Carolina driver’s license and insurance; must be able to operate a vehicle for job duties.
Ability to meet the physical demands of the role, including occasional lifting or moving of up to 30 pounds and the listed mobility, sensory, communication, computer, driving, and crisis-restraint functions.

Nice To Haves

Experience supervising others.
Experience supervising a program.

Responsibilities

Serve as the primary community liaison for Healthy Transitions and develop collaborative relationships with community organizations, government agencies, providers, educational institutions, employers, and other stakeholders serving transition-aged youth.
Coordinate outreach, engagement, and awareness activities to increase program visibility and connect youth with services, supports, and opportunities.
Lead planning and implementation of low-barrier engagement events that promote relationship-building, resource awareness, community connection, and ongoing youth engagement.
Facilitate youth leadership and engagement activities that promote youth voice and choice, participation in program initiatives, and ongoing communication and feedback.
Build stakeholder relationships through networking, presentations, meetings, and collaborative activities.
Represent Healthy Transitions at community coalitions, stakeholder groups, outreach activities, and other relevant local events.
Maintain awareness of community resources, referral pathways, emerging needs, and service gaps, and support efforts to address unmet needs.
Monitor program and team performance toward grant goals, objectives, and deliverables.
Ensure services follow System of Care principles, trauma-informed approaches, person-centered and self-directed care, and respect for youth voice and choice.
Oversee referrals, caseload assignments, program workflows, and service-delivery processes, ensuring compliance with procedures, practice standards, and program requirements.
Facilitate weekly team meetings to address program recipients’ emerging and urgent needs.
Supervise, coach, and support program staff; conduct performance evaluations and support staff professional development.
Interview, hire, and train Healthy Transitions team members.
Build and model a supportive, collaborative, youth-centered team culture focused on authenticity, continuous improvement, data-informed practice, and positive outcomes.
Support statewide Healthy Transitions initiatives, training, system-of-care development, and other grant-related priorities as assigned.
Stay current on industry trends and best practices for transition-aged youth.
Complete documentation by agency deadlines and in accordance with regulatory guidelines.
Prepare requested or assigned reports and reviews in a timely, clear, and concise manner.
Complete assigned training within required time limits and perform other duties as assigned.
Complete 100% of direct reports’ evaluations within 30 days of the effective date, with no overdue evaluations; for supervisors of second-level reports, complete at least 85% of indirect reports’ evaluations on time.
Meet general employee expectations for contributing to the mission, planning work, completing required training and meetings, timely and accurate work, professionalism, teamwork, communication, leadership, and cultural competence.