Young Adult Shelter Life Skills Manager

Urban Peak Denver•Denver, CO

5d•Onsite

About The Position

Under the supervision of the Young Adult Program Manager, the Young Adult Life Skills Manager (YALSM) provides direct supervision of youth at Urban Peak Denver shelter and/or housing programs. The role helps youth increase self-efficacy and reduce risky behavior, ensures client safety, delivers appropriate and effective program services, and maintains a safe and positive environment. The position’s duties include supervising youth in accordance with facility rules and regulations, crisis intervention, facilities maintenance, group facilitation, promoting a therapeutic environment, and accurate, timely, and consistent data collection and entry. The position ensures that interactions, interventions, and environments at Urban Peak are trauma-informed and emphasize the physical and emotional safety of youth and staff. Work includes documenting admissions and services, maintaining client records and shift communications, conducting intakes and assessments, establishing plans and referrals with youth, supervising the shelter milieu, and providing crisis de-escalation support. The position may facilitate group activities and discussions and may receive a limited caseload as primary case manager if appropriately credentialed. Additional case management meetings may be required. The position reports to the Young Adult Program Manager. The schedule is Wednesday through Saturday, 1 p.m. to 11 p.m., with three holidays and three on-call shifts per year. The stated salary is $24.50 per hour.

Requirements

Two years of college; or a high school diploma or equivalent and at least six years of experience in human services or direct experience with homeless or runaway youth.
Ability to connect and work effectively with a diverse, resistant street youth population.
Ability to exercise discretion and independent judgment and set clear, appropriate boundaries with youth.
Knowledge and understanding of issues affecting homeless adolescents, mental health issues, and substance abuse among high-risk young adults.
Ability to provide trauma-informed, appropriate, and effective services, and commitment to trauma-informed care.
Problem-solving skills, including multitasking, assessment, organization, and prioritization.
Must be QMAP certified or eligible for QMAP certification.
Team-oriented and able to coordinate with various departments and staff.
Computer proficiency and experience with Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Must be insurable as a driver under Urban Peak’s auto liability policy to conduct agency business or transport youth using an Urban Peak vehicle or an approved personal vehicle.
Ability to pass federal and state background checks.
Ability to pass pre-employment TB screening and a pre-employment physical examination.
Must provide proof of education: high school diploma or official transcripts.

Nice To Haves

Ability to use a second language in written and verbal communication, such as Spanish, Vietnamese, or ASL; preferred but not required.
Lived experience reflective of the youth served is encouraged but not required.

Responsibilities

Provide direct supervision of youth in shelter and/or housing programs, following facility rules and regulations.
Support youth in increasing self-efficacy and reducing risky behavior while ensuring client safety.
Deliver appropriate and effective program services and maintain a safe, positive, therapeutic environment.
Ensure interactions, interventions, and environments are trauma-informed and emphasize the physical and emotional safety of youth and staff.
Accurately document admission records and the services clients receive; collect and maintain accurate data and enter it in a timely and consistent manner.
Document relevant and significant shift events in the Communication Log and communicate clearly with other staff about clients.
Protect client confidentiality through safe and secure storage of client information.
Complete thorough intakes that build comfort and trusting relationships; assess needs and make recommendations about youth involvement in Urban Peak.
Establish plans with youth, ensure follow-through, and make appropriate referrals.
Provide milieu supervision and help ensure the safety and cleanliness of the youth and shelter environment.
Give youth direction and support in completing daily chores and other milieu activities, and maintain a welcoming presence for youth entering the shelter.
Collect and record necessary intake information and assess whether admission to shelter is appropriate; forward data to the intake supervisor for follow-up.
Provide crisis intervention and de-escalation support, including support during verbal or physical altercations and phone counseling as needed.
Facilitate group activities and discussions.
Take on a limited primary case-management caseload if appropriately credentialed, and attend additional case-management meetings as required.
Complete facilities maintenance duties.

Benefits

100% employer-paid medical and dental plans, with buy-up plans available.
Vision plan.
Flexible Spending Plan for health and dependent care.
Accident coverage and critical care and hospitalization ancillary plan.
Employer-paid basic life and AD&D insurance.
Employee voluntary life insurance.
Employer-paid short-term and long-term disability.
Colorado Paid Family and Medical Leave private plan, with employee/employer contributions split 50/50.
403(b) retirement plan with 2% agency match.
Employer-paid RTD Eco Pass.
10 paid holidays.
48 hours of paid sick time.
120 hours of vacation to start, accrued.
Robust Employee Assistance Program.
Second-language pay differential upon successfully passing a language exam.
Staff support for lateral growth through training and mentorship.