Young Adult Shelter Life Skills Manager

Urban Peak Denver•Denver, CO

4d•Onsite

About The Position

The Young Adult Life Skills Manager provides direct supervision of youth in Urban Peak Denver shelter and/or housing programs under the supervision of the Young Adult Program Manager. The role supports youth in building self-efficacy and reducing risky behavior, ensures client safety, delivers appropriate program services, and maintains a safe, positive, trauma-informed environment that emphasizes the physical and emotional safety of youth and staff. The position includes youth supervision, crisis intervention and de-escalation, facilities maintenance, group facilitation, documentation and data entry, intake and assessment, referrals, and coordination with staff. A limited primary case-management caseload may be assigned when the employee has the appropriate credentials. The schedule is Wednesday through Saturday, 1 p.m. to 11 p.m., with three holidays and three on-call shifts per year.

Requirements

Two years of college, or a high school diploma or equivalent and at least six years of experience in the human services field or direct experience with homeless or runaway youth.
Ability to connect and work effectively with a diverse, resistant street-youth population.
Ability to exercise discretion and independent judgment and set clear, appropriate boundaries with youth.
Knowledge and understanding of issues affecting homeless adolescents, mental health issues, and substance abuse among high-risk young adults.
Ability to provide trauma-informed, appropriate, and effective services; understanding of and commitment to trauma-informed care.
Problem-solving skills, including multitasking, assessment, organization, and prioritization.
Must be QMAP certified or eligible for QMAP certification.
Team-oriented and able to coordinate with various departments and staff.
Computer proficiency and experience with Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Must be insurable under Urban Peak’s auto liability policy to conduct agency business or transport youth in an Urban Peak vehicle or an approved personal vehicle.
Ability to pass federal and state background checks.
Ability to pass pre-employment TB screening and a pre-employment physical examination.
Must provide proof of education: high school diploma or official transcripts.

Nice To Haves

Ability to use a second language in written and verbal communication, such as Spanish, Vietnamese, or ASL; preferred but not required.
Lived experience reflective of the youth served; encouraged but not required.

Responsibilities

Supervise youth in accordance with facility rules and regulations, maintaining a safe environment for youth and staff.
Support youth in increasing self-efficacy and reducing risky behavior, and provide direction and support with daily chores and other milieu activities.
Maintain a welcoming presence and support youth entering the shelter.
Ensure youth maintain cleanliness of the shelter environment.
Provide crisis intervention and de-escalation support, including responses to verbal and physical altercations and phone counseling as needed.
Complete thorough intakes, collect and record necessary information, assess level of need and appropriateness for shelter admission, and forward information for additional follow-up.
Establish plans with youth, support follow-through, and make appropriate referrals.
Facilitate group activities and discussions.
Document admissions, services received, significant shift events, and other relevant information accurately and consistently.
Maintain accurate client data and enter data in a timely manner.
Communicate clearly and effectively with other staff regarding clients.
Protect client confidentiality through safe and secure storage of client information.
Maintain facilities and promote a therapeutic, trauma-informed environment.
Coordinate with various departments and staff.
Carry a limited caseload as a primary case manager if assigned and if appropriately credentialed; attend additional case-management meetings as required.

Benefits

100% employer-paid medical and dental plans, with buy-up plans available.
Vision plan.
Flexible spending plan for health and dependent care.
Accident coverage, critical care and hospitalization coverage, and ancillary plan.
Employer-paid basic life and AD&D insurance.
Employee voluntary life insurance.
Employer-paid short-term and long-term disability.
Colorado Paid FAMLI Leave private plan, with employee and employer costs split 50/50.
403(b) retirement plan with a 2% agency match.
Employer-paid RTD Eco Pass.
10 paid holidays.
48 hours of paid sick time.
120 hours of vacation to start, accrued over time.
Employee Assistance Program.
Second-language pay differential upon successfully passing a language exam.
Staff support for lateral growth through training and mentorship.