Young Adult Shelter Life Skills Manager

Urban Peak Denver•Denver, CO

6d•Onsite

About The Position

The Young Adult Life Skills Manager (YALSM), under the supervision of the Young Adult Program Manager, directly supervises youth at Urban Peak Denver shelter and/or housing programs. The role supports youth in building self-efficacy and reducing risky behavior, ensures client safety, delivers appropriate and effective program services, and maintains a safe, positive, trauma-informed environment that emphasizes the physical and emotional safety of youth and staff. Duties include supervising youth in accordance with facility rules and regulations; crisis intervention; facilities maintenance; group facilitation; promoting a therapeutic environment; and collecting and entering accurate, timely, consistent data. The position also documents client services and significant events, completes intakes and assessments, establishes plans and referrals with youth, provides milieu supervision, and may be assigned a limited primary case-management caseload if appropriately credentialed. Additional case-management meetings may be required. The posted schedule is Sunday through Tuesday, 1 p.m. to 11 p.m., and Wednesday, 11 a.m. to 9 p.m. The position requires work on three holidays per year and three on-call shifts per year. Salary is $24.50 per hour. The application deadline is November 30, 2026.

Requirements

Two years of college; or a high school diploma or equivalent and at least six years of human services experience or direct experience with homeless or runaway youth.
Ability to connect and work effectively with a diverse, resistant street-youth population.
Ability to exercise discretion and independent judgment and set clear, appropriate boundaries with youth.
Knowledge and understanding of issues affecting homeless adolescents, mental health issues, and substance abuse among high-risk young adults.
Ability to provide trauma-informed, appropriate, and effective services.
Problem-solving skills, including multitasking, assessment, organization, and prioritization.
Understanding of and commitment to trauma-informed care.
Must be QMAP certified or eligible for QMAP certification.
Team-oriented and able to coordinate with various departments and staff.
Computer proficiency and experience with Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Must be insurable under Urban Peak’s auto liability policy to conduct agency business or transport youth in an Urban Peak or approved personal vehicle.
Must pass federal and state background checks.
Must pass pre-employment TB screening and a pre-employment physical examination.
Must provide proof of education: high school diploma or official transcripts.

Nice To Haves

Ability to use a second language in written and verbal communication; Spanish, Vietnamese, or ASL preferred but not required.
Lived experience reflective of the youth served is encouraged but not required.

Responsibilities

Supervise youth at Urban Peak shelter and/or housing programs in accordance with facility rules and regulations.
Support youth in increasing self-efficacy and reducing risky behavior while ensuring their safety.
Deliver appropriate and effective program services and maintain a safe, positive, therapeutic, and trauma-informed environment.
Provide crisis intervention and de-escalation, including support during verbal or physical altercations and phone counseling as needed.
Maintain the shelter environment and support youth with cleanliness, daily chores, and other milieu activities.
Provide a welcoming presence and support youth entering the shelter.
Accurately document admission records and services received, maintain ongoing client data, and record significant shift events in the Communication Log.
Communicate clearly and effectively with other staff about clients and protect client confidentiality through secure information storage.
Complete thorough intakes that help establish comfort and trust; assess youths’ needs and make recommendations about program involvement.
Collect and record intake information, assess admission appropriateness, and forward information to the intake supervisor for follow-up.
Establish plans with youth, ensure follow-through, and make appropriate referrals.
Facilitate group activities and discussions.
A limited primary case-management caseload may be assigned when the employee has appropriate credentials; additional case-management meetings may be required.
Perform facilities maintenance.

Benefits

100% employer-paid medical and dental plans, with buy-up plans available.
Vision plan.
Flexible Spending Plan for health and dependent care.
Accident coverage and critical care and hospitalization ancillary plan.
Employer-paid basic life and AD&D insurance.
Employee voluntary life insurance.
Employer-paid short-term and long-term disability.
Colorado Paid FAMLI Leave private plan, with employee/employer contributions split 50/50.
403(b) retirement plan with 2% agency match.
Employer-paid RTD Eco Pass.
10 paid holidays.
48 hours of paid sick time.
120 hours of vacation to start, accrued.
Employee Assistance Program.
Second-language pay differential after successfully passing a language exam.
Training and mentorship support for lateral growth.