YORK Account Manager

Bosch-HomeComfort•Summerville, SC

About The Position

The YORK Account Manager represents YORK Factory Direct and promotes the YORK/Hitachi portfolio in the assigned market. The position is based in the Summerville/Charleston, South Carolina area and requires travel within surrounding markets. The role sells residential and commercial HVAC equipment, parts, and supplies to HVAC contractors, with a strong emphasis on recruiting new YORK dealers. The Account Manager develops existing customer partnerships to increase share of wallet and brings new customers into the YORK network to grow market share. Bosch provides onboarding, product and company information, and ongoing leadership coaching. The Account Manager works with market leaders and a marketing manager as needed, and helps customers select suitable YORK products, make effective use of available programs, and grow their businesses.

Requirements

High school diploma.
At least 3 years of HVAC account management experience.
Salesforce proficiency.
Ability to travel within the assigned territory.

Nice To Haves

Bachelor’s degree.
Strong business writing, verbal communication, and negotiation skills.
Skill using Windows operating systems, including Microsoft Outlook and Teams.
Self-motivation, high energy, and a desire to exceed required goals.
Ability to work effectively across sales and operations, aligning customer needs with operational execution to drive business results.
Ability to use a sales process to identify customer objections and concerns, determine solutions, and maintain a plan of action through resolution.
Understanding of best-in-class customer service principles and processes.
Ability to listen, build trust, and bring customer actions, projects, resolutions, or sales to closure.
Business acumen, including sales forecasting, opportunity management, and customer planning.
Ability to understand and communicate in a technology-driven business environment.

Responsibilities

Build relationships with existing customers and expand year-over-year growth.
Discuss YORK Factory Direct products and programs with customers to increase share of wallet.
Advise customers on using available program features to grow their businesses.
Prospect and recruit customers who fit the YORK partnership profile, and communicate the value of the YORK brand.
Create customized marketing strategies to help customers grow.
Assist customers in selecting suitable YORK products for their clients’ needs.
Coach customers on their sales approach, product specifications and performance, and job-specific application regulations.
Negotiate prices and terms of sale.
Encourage customers to participate in and attend local and virtual training classes.
Set weekly, monthly, quarterly, and annual sales goals for overall sales, sales calls, product mix and segmentation, new dealer registrations, training, and other sales metrics.
Perform to plan.