Key Account Manager - Upstate New York

Dendreon Pharmaceuticals LLC•New York, NY

About The Position

The Key Account Manager drives patient access, account performance, and strategic partnerships within an assigned territory, focusing on urology and oncology practices. The role combines strategic account planning with consistent field execution, serving as a trusted advisor to customers and coordinating cross-functional resources to deliver business results. Success requires clinically fluent engagement, disciplined account planning, and consistent execution that improves patient identification, access support, and sustained adoption while meeting compliance requirements.

Requirements

Bachelor's degree required.
5–7 years of pharmaceutical or biotech experience.
3–5 years of account management experience or demonstrated sales success.
Proven ability to manage complex accounts across large practices, hospitals, academic centers, and IDNs.
Strong clinical fluency, communication, presentation, and relationship-building skills.
Proficiency in CRM platforms such as Salesforce, analytics tools, and MS Office.
Understanding of FDA/PhRMA promotional guidelines and compliance standards.

Nice To Haves

Advanced degree preferred.
Oncology, urology, or specialty-products experience strongly preferred.

Responsibilities

Develop and execute strategic account plans aligned with corporate objectives and patient access goals.
Manage high-value and developing accounts; conduct regular Customer Business Reviews (CBRs) to assess performance and drive growth.
Build account maps that identify clinical decision makers, operational stakeholders, and referral networks.
Maintain routine account reviews, pipeline management, and continuous improvement.
Build trust-based relationships with physicians, clinical staff, administrators, and executives, including C-suite stakeholders.
Execute omnichannel engagement plans using face-to-face, virtual, and digital touchpoints aligned with stakeholder preferences.
Lead customer meetings, strategic discussions, and virtual and in-person speaker programs.
Deliver compliant clinical presentations and serve as a subject matter expert on disease state, treatment paradigms, and the competitive landscape.
Identify and cultivate clinical champions through credible partnership and consistent follow-through.
Drive patient identification and account activation by understanding patient flow, referral patterns, diagnostic pathways, treatment decision points, and care team dynamics.
Identify growth opportunities by expanding account depth, increasing engagement across stakeholder networks, and developing emerging accounts within the territory.
Identify operational gaps and coordinate internal support to improve workflow efficiency and reduce barriers to appropriate treatment starts.
Partner with Market Access and Patient Support to help accounts navigate reimbursement and logistical challenges.
Maintain working knowledge of buy-and-bill dynamics and site-of-care considerations.
Coordinate cross-functional teams, including Reimbursement, Marketing, Medical Affairs, and Patient Support, to support account needs.
Partner with Regional Business Directors and Sales Leadership on strategy and execution.
Use CRM and analytics tools to document interactions, manage opportunities, and meet KPIs.
Execute responsibilities in compliance with company policies, FDA/PhRMA guidelines, and industry standards.