YB PRO Social Media Account Coordinator

Youth Beat•Oakland, CA

16d•$30 - $34

About The Position

The YB PRO Social Media Account Coordinator manages the day-to-day execution of assigned YouthBeat PRO client relationships, connecting account strategy with the production work needed to deliver each client’s communications scope. The Coordinator maintains responsive client communication, translates priorities into production briefs and assignments, tracks approvals and deliverables, and ensures monthly commitments are completed and documented. The role supports the Director / Communications Lead by providing structure and client follow-through, while not independently setting pricing or contract scope, major creative direction, crisis response, or organization-level strategy. The Coordinator sets up accounts, maintains content calendars and client documentation, coordinates production and apprentice assignments, conducts first-pass reviews, tracks deliverables against scope, and prepares monthly account reports. The role manages routine client communications and approved publishing, escalates scope or relationship concerns, and helps ensure client media is properly managed and archived according to YouthBeat policies. The role is expected to begin at approximately 15–20 hours per week, supporting a typical portfolio of 2–4 active client accounts. Weekly allocation may increase as accounts are added or contract scopes expand. Some evening or weekend work may be required for client events or scheduled coverage. Success means clients understand current needs and next steps, calendars and approvals remain current, apprentices receive clear assignments, deliverables are tracked, and risks reach leadership early.

Requirements

Strong client-service and project-management skills, including the ability to manage multiple deadlines, approvals, requests, and contributors.
Professional written and verbal communication skills, including comfort leading routine client check-ins.
Experience in communications, social media, marketing, content production, account coordination, community engagement, or related work.
Working knowledge of content calendars, social publishing, basic analytics, and photo/video/graphic production workflows.
Ability to coach young people professionally while protecting client quality standards and deadlines.
Strong judgment regarding confidentiality, consent, youth safety, scope boundaries, and escalation.

Nice To Haves

Experience with Google Workspace, Asana or similar tools, Hootsuite or another scheduler, Mailchimp, Canva, Adobe Creative Cloud, or comparable platforms.

Responsibilities

Set up new client accounts using YouthBeat’s standard onboarding process, documenting account briefs, goals, audiences, platforms, content pillars, cadence, approval paths, access, shared folders, meeting rhythms, and scope trackers.
Confirm content approvers, available assets, media-release and privacy rules, and client contacts responsible for program information before production begins.
Document client preferences and recurring needs.
Prepare for and participate in recurring client meetings with current information about content, approvals, assets, performance, and next steps.
Send or document meeting follow-ups that identify decisions, owners, deadlines, requested assets, and unresolved questions.
Maintain routine professional communication with clients and follow up on missing information before it threatens delivery.
Flag relationship concerns, repeated approval delays, major direction changes, and potential scope impacts to the Director / Communications Lead.
Maintain content calendars and translate approved priorities into posts, Stories, Reels, graphics, photo/video assignments, field coverage, and community-management tasks.
Create production briefs specifying objectives, audiences, platforms, deliverables, assets, context, deadlines, approval paths, and client standards.
Coordinate assignments across apprentices and production contributors, distributing work realistically against deadlines and available hours.
Conduct first-pass reviews for accuracy, brand alignment, accessibility basics, release status, spelling, links, tags, and completeness before final approval.
Consolidate revisions and keep next actions and deadlines visible.
Assign meaningful client work to apprentices with clear briefs, examples, due dates, and review expectations.
Ensure apprentices understand the client, audience, brand voice, file structure, and professional expectations before independent assignments.
Provide routine coaching and first-line feedback, and coordinate revisions before work advances.
Work with the Communications Coordinator and Director / Communications Lead to identify portfolio-ready projects, training needs, and apprentice readiness for greater responsibility.
Track contracted deliverables, production units, posting commitments, community-management time, meetings, and other recurring responsibilities throughout each month.
Maintain organized client folders containing briefs, assets, working files, approvals, final exports, published links, reports, and meeting documentation.
Identify out-of-scope requests before YouthBeat commits additional time or deliverables, and escalate scope or pricing questions.
Prepare monthly account reports summarizing completed work, performance highlights, wins, challenges, outstanding items, and next priorities.
Use performance and client feedback to recommend practical workflow or content adjustments for leadership review.
Ensure client media is properly managed and archived by apprentices and junior producers according to YouthBeat policies.
Manage routine client communication, production coordination, calendars, assignments, first-pass review, approval tracking, approved publishing, and account reporting within the role’s authority.