Xfinity Mobile Retail Service Associate - Bilingual Spanish

Comcast • North Miami, FL

2d • Onsite

About The Position

The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. The role serves as a technical and operational resource, helping maintain a clean and efficient store while providing exceptional mobile customer support. Responsibilities include device activation and education, troubleshooting and escalations, and assistance with store operations so customers leave confident about their Comcast products and services.

The associate provides support for new devices and bring-your-own-device activations, tablet setup, wearable pairing, accessories, account security and access recovery, password resets, SIM or eSIM configuration, diagnostics, returns, exchanges, and warranty claims. The role also fulfills Xfinity Mobile on-demand deliveries and BAPIS pickups, stages orders, and identifies opportunities to offer accessories or add-ons.

When primary mobile activities are not occurring, or when assigned to the Red Floor, the associate may demonstrate devices, support store resets and merchandising, inspect back-of-house inventory, facilitate device swaps, and process equipment returns. All employees are expected to follow Comcast Operating Principles, own the customer experience, promote digital options, learn and advocate for Comcast products and tools, collaborate, participate in the Net Promoter System, drive operational excellence, support inclusion, and act in the interests of customers, teammates, communities, and investors.

Requirements

• High school diploma or GED required.
• 0–2 years of relevant work experience.
• Communication, critical thinking, and problem-solving skills.
• Customer-focused approach, professional integrity, resilience, and self-motivation.
• Teamwork, technical knowledge, and workplace organization.

Responsibilities

• Activate new devices and bring-your-own devices, and guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices.
• Educate customers about accessories and add-ons, and demonstrate device features and capabilities.
• Troubleshoot complex device or service issues and use advanced tools to manage escalations.
• Help customers secure accounts, replace lost or stolen devices, and recover account access.
• Transfer contacts, emails, and media; reset passwords after appropriate credential verification; and activate and configure SIM or eSIM connectivity.
• Perform in-depth diagnostics and resolve device issues.
• Process returns and exchanges according to company policies, and assist with warranty claims and replacements.
• Keep devices, counters, accessories, and walkways clean, functioning, and accessible.
• Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by accurately staging orders and ensuring smooth handoffs; identify opportunities to offer accessories or add-ons.
• Demonstrate devices and features to customers when primary mobile activities are not occurring or when assigned to the Red Floor.
• Support store resets, merchandising, operational readiness, visual standards, and product placement.
• Inspect back-of-house areas to ensure inventory is clean, secure, and properly placed.
• Facilitate quick device swaps and efficiently process compliant equipment returns.
• Follow Comcast Operating Principles, promote digital options, collaborate with teammates, participate in huddles, callbacks, and feedback loops, and support a culture of inclusion and operational excellence.

Benefits

• Base pay of $15.63.
• Most sales positions are eligible for commission under the applicable plan; most non-sales positions are eligible for a bonus.
• Benefits are available to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED