Xfinity Mobile Retail Service Associate - Bilingual Spanish

Comcast • Miami, FL

2d

About The Position

The Xfinity Mobile Retail Service Associate supports the store team in delivering a high-quality customer experience. The role provides customer and store-team support, maintains accurate inventory and clean, organized store and back-of-house areas, and helps customers learn about company technology and services. The associate performs straightforward tasks using established procedures and adapts to store management priorities while demonstrating professionalism and integrity. The posting specifies bilingual Spanish in the role title but does not provide further details about language requirements.

Requirements

• High school diploma or GED.
• 0–2 years of relevant work experience.
• Communication, critical thinking, problem-solving, customer-focused, professional integrity, resilience, self-motivation, teamwork, technical knowledge, and workplace organization skills.
• Ability to carry and lift up to 25-pound boxes and stand and move about the store constantly.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.
• Regular, consistent, and punctual attendance.

Responsibilities

• Demonstrate enthusiasm and understanding of technology, especially company products and services, and support the store team in front- and back-of-store areas.
• Monitor the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning; report exceptions to leadership.
• Greet customers during busy periods, connect them with a sales consultant promptly, and demonstrate company technology basics to new customers.
• Inspect the back of the store to ensure inventory is clean, secure, and appropriately placed.
• Assist with receiving inventory and stocking the back-of-house area according to store standards.
• Support the leadership team with weekly cycle counts and identify opportunities to improve the store count process.
• Follow current processes and procedures and suggest improvements to the customer or store experience.
• Adjust to store management priorities and direction while demonstrating professionalism and integrity.
• Maintain regular, consistent, and punctual attendance.
• Carry and lift boxes weighing up to 25 pounds and stand and move around the store constantly.
• Work nights and weekends, variable schedules, and overtime as necessary.
• Perform other duties and responsibilities as assigned.
• Follow Comcast's Operating Principles, prioritize the customer experience, learn and advocate for the company's technology and digital tools, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.

Benefits

• Comcast offers a range of benefits to eligible employees, with personalized options, expert guidance, and tools intended to support employees physically, financially, and emotionally.
• Most non-sales positions are eligible for a bonus; most sales positions are eligible for commission under the applicable plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED