Xfinity Mobile Retail Service Associate - Bilingual Spanish

Comcast • Miami, FL

3d

About The Position

The Xfinity Mobile Retail Service Associate provides customer-focused support for mobile devices and services. The role activates new devices and bring-your-own-device (BYOD) phones, helps customers configure tablets and wearable devices, demonstrates device features, and explains accessories and add-ons. Associates troubleshoot complex device and service issues, assist with account security and access recovery, transfer customer data, reset passwords after verifying credentials, configure SIM and eSIM connectivity, process returns and exchanges, and assist with warranty claims and replacements.

The position also fulfills Xfinity Mobile on-demand deliveries and BAPIS pickups, stages orders, completes customer handoffs, and identifies relevant upsell opportunities. When primary mobile tasks are not occurring, the associate may provide device demonstrations, support store resets and merchandising, inspect back-of-house inventory, and handle express device swaps and equipment returns. All employees are expected to follow Comcast Operating Principles, own the customer experience, promote digital options, collaborate with teammates, participate in Net Promoter System activities, support inclusion, and pursue operational excellence. The posting lists a high school diploma or GED and 0–2 years of relevant work experience.

Requirements

• High school diploma or GED.
• 0–2 years of relevant work experience.
• Communication, critical thinking, problem-solving, customer-focused approach, professional integrity, resilience, self-motivation, teamwork, technical knowledge, and workplace organization.
• Bilingual Spanish, as indicated by the job title.

Responsibilities

• Activate new devices and BYOD phones and guide customers through tablet setup and connectivity options.
• Activate and pair wearable devices and demonstrate device features and capabilities.
• Educate customers about accessories and add-ons that may enhance their experience.
• Troubleshoot and resolve complex mobile device or service issues, using advanced tools for escalations.
• Help customers secure accounts, replace lost or stolen devices, and recover account access.
• Transfer contacts, emails, and media; reset passwords after appropriate credential verification; and activate and configure SIM or eSIM connectivity.
• Perform in-depth device diagnostics and process returns, exchanges, warranty claims, and replacement requests in accordance with company policies.
• Keep devices, counters, accessories, and walkways clean, functional, and accessible.
• Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by accurately staging orders and ensuring smooth handoffs; identify opportunities to upsell accessories or add-ons.
• Provide hands-on device demonstrations when primary actions are not occurring or during customer check-in.
• Support store resets, maintain merchandising and product placement standards, and inspect back-of-house areas for clean, secure, properly placed inventory.
• Facilitate quick device swaps and process equipment returns efficiently and in compliance with company policies.
• Follow Comcast Operating Principles, promote digital options, participate in huddles, callbacks, and feedback loops, collaborate with teammates, support inclusion, and drive operational excellence.

Benefits

• Eligible employees receive a benefits package; details are available in the compensation and benefits summary on Comcast's careers site.
• Most non-sales positions are eligible for a bonus under the terms of an applicable plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED