Xfinity Mobile Retail Service Associate- Bilingual Spanish

Comcast • Miami, FL

3d • Onsite

About The Position

Supports the store team in delivering a best-in-class customer experience. Provides customer and store-team support, maintains accurate inventory and clean, organized store and back-of-house spaces, and helps customers learn about company technology and services. Works on straightforward tasks using established procedures. The role requires enthusiasm for technology, customer focus, professionalism, and flexibility to adapt to store priorities. Employees are expected to follow Comcast’s Operating Principles, own the customer experience, learn and advocate for its products and digital tools, work collaboratively, participate in the Net Promoter System, drive results, support inclusion, and act in the best interests of customers, coworkers, investors, and communities.

Requirements

• High school diploma or GED.
• 0–2 years of relevant work experience.
• Strong understanding of and enthusiasm for technology, especially company products and services.
• Communication, critical thinking, problem-solving, customer-focused, professional integrity, resilience, self-motivation, teamwork, technical knowledge, and workplace organization skills.
• Ability to carry and lift up to 25 pounds and stand and move about the store constantly.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.
• Regular, consistent, and punctual attendance.

Responsibilities

• Support customers and the store team, including greeting customers during busy periods and connecting them promptly with a sales consultant.
• Demonstrate company technology to new customers and explain its basics to encourage return visits.
• Monitor the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning; report exceptions to leadership.
• Inspect the back of the store to ensure inventory is clean, secure, and appropriately placed.
• Assist with receiving inventory and stocking the back of house according to store standards.
• Help conduct weekly cycle counts and identify opportunities to improve the store count process.
• Follow current processes and procedures and suggest improvements to the customer or store experience.
• Adjust to store management priorities and direction while demonstrating professionalism and integrity.
• Maintain regular, consistent, and punctual attendance.
• Carry and lift boxes weighing up to 25 pounds and stand and move about the store constantly.
• Work nights and weekends, variable schedules, and overtime as necessary.
• Perform other assigned duties and responsibilities.

Benefits

• Comcast offers benefits to eligible employees, with options and guidance intended to support employees physically, financially, and emotionally. Details are available in the compensation and benefits summary on the careers site.
• Most non-sales positions are eligible for a bonus under the terms of an applicable plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED