Xfinity Mobile Retail Service Associate- Bilingual Spanish

Comcast • Miami, FL

3d

About The Position

The Xfinity Mobile Retail Service Associate supports the store team in delivering a best-in-class customer experience. The role provides customer and team support while maintaining accurate inventory, clean stores, organized back-of-house spaces, and an environment that encourages customers to return. Work involves straightforward tasks performed using established procedures.

The position focuses on mobile activations, customer education, troubleshooting and escalation support, and delivery or pickup fulfillment. It also supports store operations and express transactions when primary mobile tasks are not occurring or while on the Red Floor. Employees are expected to follow Comcast Operating Principles, own the customer experience, promote digital options, collaborate as a team, participate in the Net Promoter System, pursue operational excellence, support inclusion, and act in the interests of customers, teammates, communities, and investors.

Requirements

• High school diploma or GED.
• 0–2 years of relevant work experience.
• Communication, critical thinking, and problem-solving skills.
• Customer-focused approach and professional integrity.
• Resilience and self-motivation.
• Teamwork and technical knowledge.
• Workplace organization skills.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD on the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices.
• Educate customers about accessories and add-ons, and demonstrate device features and capabilities.
• Troubleshoot and resolve complex device or service issues, using advanced tools for escalations.
• Help customers secure accounts, replace lost or stolen devices, and recover account access.
• Assist with transferring contacts, emails, and media.
• Perform password resets after appropriate credential verification.
• Activate and configure SIM or eSIM connectivity and conduct in-depth diagnostics.
• Process returns and exchanges in accordance with company policies.
• Assist with warranty claims and replacement processes.
• Keep devices, counters, accessories, and walkways clean, functioning, and accessible.
• Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by accurately staging orders and ensuring smooth handoffs.
• Identify opportunities to upsell accessories or add-ons during delivery and pickup fulfillment.
• Provide hands-on device and feature demonstrations during customer check-in.
• Support store resets, merchandising, operational readiness, visual standards, and product placement.
• Inspect back-of-house areas to ensure inventory is clean, secure, and properly placed.
• Facilitate quick device swaps and efficiently process compliant equipment returns.
• Follow Comcast Operating Principles and promote digital options at customer touchpoints.
• Participate in huddles, callbacks, and feedback loops through the Net Promoter System.
• Collaborate with teammates, support inclusion, and drive results and operational excellence.

Benefits

• Eligible employees receive a range of benefits, with personalized options and guidance supporting physical, financial, and emotional well-being.
• Most non-sales positions are eligible for a bonus under the applicable plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED