Xfinity Mobile Retail Service Associate-Part Time

Comcast Resume • Newark, DE

6d

About The Position

The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. The role serves as a technical and operational resource, maintains a clean and efficient store environment, and provides exceptional mobile customer support. The associate handles mobile activation, education, troubleshooting, and escalations while assisting with operational priorities so customers leave confident about their Comcast products and services.

The position is primarily focused on mobile activations and customer education, mobile escalations and support, and fulfilling Xfinity Mobile on-demand deliveries and BAPIS pickups. When primary mobile actions are not occurring or the store is on the red floor, the associate supports customer check-in, demonstrations, store operations, and express transactions. All employees are expected to follow Comcast Operating Principles, own the customer experience, promote digital options, collaborate, participate in the Net Promoter System, drive operational excellence, support inclusion, and act in the interests of customers, teammates, communities, and investors.

Requirements

• High school diploma or GED.
• 0–2 years of relevant work experience.
• Communication, critical thinking and problem-solving, customer-focused service, professional integrity, resilience, self-motivation, teamwork, technical knowledge, and workplace organization.

Responsibilities

• Provide a high-quality experience activating new devices or bringing customers’ own devices to the network.
• Guide customers through tablet setup and connectivity options, and support activation and pairing of wearable devices.
• Educate customers about accessories and add-ons, demonstrate device features, and serve as a knowledgeable resource on technology.
• Troubleshoot and resolve complex device or service issues, assist with account security and access recovery, and use advanced tools to manage escalations.
• Help customers transfer contacts, emails, and media; perform password resets with credential verification; and activate and configure SIM or eSIM connectivity.
• Perform in-depth device diagnostics, process returns and exchanges according to company policies, and assist with warranty claims and replacements.
• Keep devices, counters, accessories, and walkways clean, functioning, and accessible.
• Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by accurately staging orders, completing handoffs, and identifying accessory or add-on upsell opportunities.
• Provide customer check-in and hands-on demonstrations of devices and features when primary mobile actions are not occurring or on the red floor.
• Support store resets, maintain merchandising and visual standards, and inspect back-of-house areas for clean, secure, and properly placed inventory.
• Facilitate quick device swaps and process equipment returns efficiently and in compliance with requirements.
• Follow Comcast Operating Principles, own the customer experience, promote digital options, and advocate for Comcast products, services, and digital tools.
• Collaborate with teammates, participate in huddles, callbacks, and feedback loops through the Net Promoter System, and drive results and operational excellence.
• Foster inclusion and do what is right for customers, teammates, communities, and investors.

Benefits

• Eligible employees have access to an array of benefits and personalized support options intended to support physical, financial, and emotional well-being.
• Most non-sales positions are eligible for a bonus; most sales positions are eligible for commission under the applicable plan.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED