Xfinity Mobile Retail Service Associate-Part Time

Comcast • Newark, DE

3d • Onsite

About The Position

The Retail Service Associate supports the store team in delivering a best-in-class customer experience through mobile, operational, and transactional activities. The role serves as a technical and operational resource, maintaining a clean and efficient store environment and providing customer support for Xfinity Mobile. Responsibilities include mobile activation, customer education, troubleshooting, and escalations, as well as supporting store operations so customers leave confident about their Comcast products and services.

The associate activates new devices and bring-your-own devices, guides customers through tablet and wearable setup, demonstrates device features, and explains accessories and add-ons. The role troubleshoots device and service issues, supports account security and access recovery, transfers customer data, resets passwords after credential verification, configures SIM and eSIM connectivity, performs diagnostics, and processes returns, exchanges, and warranty claims. The associate also fulfills on-demand deliveries and pickup orders, assists with store merchandising and inventory readiness, and handles express transactions when needed.

The position requires following Comcast operating principles, owning the customer experience, promoting digital options, learning and advocating for Comcast products and tools, collaborating with teammates, participating in customer feedback activities, driving operational excellence, and supporting an inclusive culture. The listed base pay is $15.00. The posting states that most sales positions may be eligible for commission and most non-sales positions may be eligible for a bonus; eligible employees may also receive benefits. A high school diploma or GED is required, and relevant work experience is listed as 0–2 years.

Requirements

• High school diploma or GED.
• Relevant work experience: 0–2 years.
• Communication, critical thinking, and problem-solving skills.
• Customer-focused approach, professional integrity, resilience, and self-motivation.
• Teamwork, technical knowledge, and workplace organization.

Responsibilities

• Activate new devices and bring-your-own devices on the Xfinity Mobile network.
• Guide customers through tablet setup and connectivity options and help activate and pair wearable devices.
• Educate customers about device features, accessories, and add-ons.
• Troubleshoot and resolve complex device or service issues, including account security, lost or stolen devices, and access recovery.
• Use advanced tools to manage mobile escalations.
• Help customers transfer contacts, emails, and media, and reset passwords after verifying credentials.
• Activate and configure SIM or eSIM connectivity and perform in-depth device diagnostics.
• Process returns and exchanges in accordance with company policies, and assist with warranty claims and replacements.
• Keep devices, counters, accessories, and walkways clean, functioning, and accessible.
• Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by accurately staging orders and completing handoffs.
• Identify opportunities to upsell accessories or add-ons during delivery and pickup interactions.
• Provide hands-on device and feature demonstrations during customer check-in.
• Support store resets, merchandising standards, product placement, and operational readiness.
• Inspect back-of-house areas to ensure inventory is clean, secure, and properly placed.
• Facilitate quick device swaps and process equipment returns efficiently and compliantly.
• Follow Comcast Operating Principles, promote digital options, participate in huddles, callbacks, and feedback loops, collaborate with teammates, and support an inclusive culture.

Benefits

• Eligible employees may receive benefits; the posting directs applicants to Comcast’s careers site for details.
• Most non-sales positions are eligible for a bonus under the terms of an applicable plan.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED