Xfinity Mobile Retail Service Associate-Part Time

Comcast • Newark, DE

2d

About The Position

The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. The role serves as a technical and operational resource, maintains a clean and efficient store environment, and provides customer support for mobile products and services. Responsibilities include mobile activations, customer education, troubleshooting, escalations, and operational support so customers leave confident about their Comcast products and services.

The associate activates and configures devices, including BYOD, tablets, wearables, SIMs, and eSIMs; demonstrates device features; assists with data transfers and account access; conducts diagnostics; and handles returns, exchanges, and warranty processes. The role also fulfills Xfinity Mobile on-demand deliveries and BAPIS pickups, stages orders, and identifies opportunities to recommend accessories or add-ons. When primary mobile duties are not occurring, the associate may assist with customer check-in, demonstrations, store resets, merchandising, inventory readiness, device swaps, and equipment returns.

The position requires following Comcast Operating Principles, promoting digital options, learning and advocating for Comcast products and tools, collaborating with teammates, participating in Net Promoter System activities, supporting operational excellence and inclusion, and acting in the interests of customers, teammates, communities, and investors. High school diploma or GED is required; relevant work experience is listed as 0–2 years. Base pay is $17.00. Eligible employees may receive benefits; sales positions are generally eligible for commission and non-sales positions for a bonus, subject to applicable plans and eligibility.

Requirements

• High school diploma or GED.
• Relevant work experience: 0–2 years.
• Communication, critical thinking, and problem-solving skills.
• Customer-focused approach, professional integrity, resilience, and self-motivation.
• Teamwork, technical knowledge, and workplace organization.

Responsibilities

• Provide a high-quality experience activating new devices and BYOD on the network.
• Guide customers through tablet setup and connectivity options, and support activation and pairing of wearable devices.
• Educate customers about accessories and add-ons, demonstrate device features, and serve as a knowledgeable technology resource.
• Troubleshoot and resolve complex device or service issues, including escalations using advanced tools.
• Help customers secure accounts, replace lost or stolen devices, and recover account access.
• Transfer contacts, email, and media; reset passwords after appropriate credential verification; and activate and configure SIM or eSIM connectivity.
• Perform diagnostics and process returns, exchanges, warranty claims, and replacement requests in accordance with company policies.
• Keep devices, counters, accessories, and walkways clean, functioning, and accessible.
• Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by accurately staging orders and completing handoffs; identify relevant upsell opportunities.
• When primary activities are not occurring, check in customers and provide hands-on demonstrations of devices and features.
• Support store resets, merchandising, visual standards, product placement, and back-of-house inventory cleanliness, security, and organization.
• Facilitate quick device swaps and efficiently process equipment returns in compliance with requirements.
• Follow Comcast Operating Principles, own the customer experience, and promote digital options.
• Learn and advocate for Comcast products, services, and digital tools; collaborate with teammates and participate in Net Promoter System huddles, callbacks, and feedback loops.
• Drive results and operational excellence, support an inclusive culture, and do what is right for customers, teammates, communities, and investors.

Benefits

• Benefits are available to eligible employees; details are provided in the compensation and benefits summary on Comcast's careers site.
• Most non-sales positions are eligible for a bonus under the terms of an applicable plan.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED