Wraparound Program Assistant

Eckerd Connects•Elmwood, LA

12d•Onsite

About The Position

The Wraparound Program Assistant provides clerical and administrative support to program staff and helps maintain client records and program information. The position supports referrals, admissions, intake and exit processes, required paperwork, and client assessments, and may serve as a liaison to referring agencies, schools, and individuals. The role is based at Eckerd Connects’ Wraparound Agency in New Orleans, Louisiana, and works Monday through Friday from 8:00 a.m. to 5:00 p.m., with a one-hour lunch. Eckerd Connects’ Wraparound Agencies are part of Louisiana’s Coordinated System of Care (CSoC), which coordinates behavioral health services for children and adults with behavioral health, mental health, and addictive disorders. The model emphasizes family-driven and youth-guided services, coordinated planning across systems, and individualized, strength-based, culturally and linguistically competent treatment plans.

Requirements

High school diploma or equivalent.
Six months of general office experience.
Thorough knowledge of modern office practices and procedures and use of office machines and equipment.
Working knowledge of word-processing, spreadsheet, and email software; Microsoft Office and Outlook are strongly preferred.
Must meet state criminal background check requirements.
Must have an appropriate and valid state driver’s license.
Must pass a drug screen in compliance with the Substance Abuse and Drug-Free Workplace policy.

Responsibilities

Type or otherwise prepare letters, memos, forms, and reports from handwritten drafts; draft correspondence or memoranda for a supervisor’s signature as needed.
Provide clerical support to assigned program staff, maintain the work group’s calendar, and prepare or distribute schedules and paperwork needed to provide services.
Establish and maintain official client-related documents and records in appropriate files, and conduct routine file audits for completeness and accuracy.
Update youth information in appropriate databases and monitor and maintain program referrals and admissions, entering data into information systems as needed.
Track intake and exit processes to ensure timely completion of required paperwork and assessments.
Assist the program in coordinating and facilitating client assessments.
Serve as a liaison, where necessary, for referring agencies, schools, or individuals.