Wraparound Program Assistant

our Program•New Orleans, LA

8d•Onsite

About The Position

The Wraparound Program Assistant provides clerical and administrative support to program staff, including preparing correspondence, memoranda, forms, and reports; maintaining calendars; and preparing or distributing schedules and paperwork needed to deliver services. The role maintains and audits client files, updates youth information in databases, monitors referrals and admissions, and tracks intake and exit processes to ensure required paperwork and assessments are completed on time. The assistant also supports coordination and facilitation of client assessments and may serve as a liaison for referring agencies, schools, or individuals. Eckerd Connects’ Wraparound Agencies are part of Louisiana’s Coordinated System of Care, a behavioral health program serving children and adults with behavioral health, mental health, and addictive disorders. Services are family-driven and youth-guided, delivered in homes and community settings through coordinated, individualized, strength-based, and culturally and linguistically competent planning. The position is based at the Wraparound Agency at 990 N. Corporate Dr., Suite 210-212, New Orleans, Louisiana. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with a one-hour lunch. The hourly rate is $17.00.

Requirements

High school diploma or equivalent.
Six months of general office experience.
Thorough knowledge of modern office practices and procedures and use of office machines and equipment.
Working knowledge of word processing, spreadsheet, and email software.
Must meet state criminal background check requirements.
Must have an appropriate and valid state driver’s license.
Must pass a drug screen in compliance with the Substance Abuse and Drug-Free Workplace policy.

Nice To Haves

Microsoft Office and Outlook are strongly preferred.

Responsibilities

Prepare letters, memoranda, forms, and reports from handwritten drafts; draft correspondence and memoranda for a supervisor’s signature as needed.
Provide clerical support to assigned program staff.
Maintain the work group’s calendar and prepare or distribute schedules and paperwork needed for program staff to provide services.
Maintain official client-related documents and records in appropriate files, and routinely audit files for completeness and accuracy.
Update youth information in appropriate databases.
Monitor program referrals and admissions and enter data into information systems as needed.
Track intake and exit processes and ensure timely completion of required paperwork and assessments.
Assist with coordination and facilitation of client assessments.
Serve as a liaison, where necessary, for referring agencies, schools, or individuals.