Wraparound Lead - Starkville MS

Canopy Children's Solutions•Starkville, MS

21h

About The Position

Canopy Children’s Solutions is seeking a Wraparound Lead to engage children and families in high-fidelity Wraparound services and lead a team of Wraparound Facilitators. The role builds strength-based relationships with families, develops supportive Wraparound Teams, and guides creation of holistic plans of care that reflect family voice, strengths, crisis planning, and desired outcomes. The Lead maintains a modified family caseload that varies with the number of Facilitators supervised: up to eight families with one supervisee, five with two, or three with three (the maximum number of supervisees). The Lead provides reflective supervision, coaching, onboarding, and crisis backup for assigned Facilitators, while supporting fidelity to Wraparound values and applicable Medicaid/DMH standards. The position also involves monitoring caseloads and performance indicators, participating in chart reviews and fidelity audits, tracking and reporting data, coordinating with internal teams and external partners, and supporting referrals, outreach, service transitions, and quality assurance. The role offers 24/7 on-call support, which may require evening and weekend work. Canopy is a nonprofit provider of children’s behavioral health, educational, and social service solutions. The organization describes its culture as mission-driven and centered on children and families, relationships, service, and community. Eligible full-time employees are offered a comprehensive benefits package.

Requirements

Deliver high-fidelity Wraparound services aligned with family voice and choice, team-based planning, and strengths-based care.
Maintain a modified family caseload based on supervisory duties: up to eight families with one supervisee, up to five with two supervisees, or up to three with three supervisees; three supervisees is the maximum.
Provide reflective supervision and coaching to up to three assigned Wraparound Facilitators.
Provide 24/7 on-call support; evening and weekend work may be required.
Complete required documentation, reports, and incident protocols.

Responsibilities

Engage families and educate families, children/youth, and team members about the Wraparound process, principles, components, and expectations.
Gather family and system information, develop the Family Story, and help families create a Family Vision for presentation at the first Wraparound Team Meeting (WTM).
Complete the initial Crisis Management Plan within 24 hours of admission.
Identify and engage natural, informal, and formal supports to participate in WTMs.
Maintain team cohesion and foster supportive, positive communication among team members and families.
Facilitate WTMs at least every 30 days, and more often when needed.
Prepare and distribute WTM agendas, handouts, plans, and other materials, and ensure team participation or feedback.
Follow up with team members between WTMs to monitor tasks, identify and address barriers, and revise plans as needed.
Facilitate development of the Wraparound Plan, ensuring it reflects family voice, strengths, crisis planning, and progress toward desired outcomes.
Ensure families receive, review, and sign off on the Wraparound Plan after each revision.
Provide 24/7 on-call support, which may require evening or weekend work.
Link families to community resources and referrals, and help them access transportation safely and responsibly when needed.
Guide the team to keep supports and services aligned with evolving family needs.
Engage in regular coaching, training, and supervision, including state and agency Wraparound-specific sessions.
Participate in CREST evaluations, implement supervisor feedback, and complete required documentation and reports.
Support marketing and outreach efforts and perform assigned quality assurance activities.
Provide reflective supervision and coaching to up to three Wraparound Facilitators; conduct check-ins, support morale, and troubleshoot barriers.
Onboard and mentor new Facilitators and promote fidelity to Wraparound values and Medicaid/DMH standards through coaching and consultation.
Attend team supervision, facilitate peer learning, and promote a positive, collaborative culture.
Participate in chart reviews and fidelity audits, including use of the Supervisor Checklist and COMET, and help address performance gaps.
Provide crisis-support backup for Facilitators when they are unavailable.
Monitor team caseloads, admissions, discharges, KPIs, and regional incidents; follow incident-reporting protocols and ensure stakeholders are notified.
Collaborate with Wraparound Supervisors and Directors on operational goals and regional, solution, and organizational KPIs.
Help track team KPIs and support monthly reporting and data validation.
Coordinate with CPS, MYPAC, Admissions, and other partners; support smooth transitions and warm hand-offs across service levels.
Collaborate with the admissions team on referral, outreach, and utilization-management duties.
Perform other duties as assigned.