Wraparound Facilitator

HEALTH CONNECT AMERICA, INC • Tullahoma, TN

8d

About The Position

Health Connect America is seeking a Wraparound Facilitator to coordinate collaborative support teams that help children, youth, and families develop individualized plans based on their strengths and needs. The role supports long-term stability and success through care coordination, advocacy, community engagement, and connections to resources. It is a highly collaborative, community-based position involving regular work with families, schools, behavioral health providers, community organizations, and other local support systems. The facilitator helps families navigate complex service systems and supports youth in remaining successful at home, in school, and in their communities.

The position involves meeting with families and team members, facilitating meetings, and coordinating services. Client needs may require multiple meetings during the week, and participation in an on-call rotation may be required by the program. Travel is approximately 75% of the time, primarily local and statewide.

Requirements

• High school diploma or GED equivalent.
• Self-identify as the primary or designated caregiver of a child or youth with a mental, emotional, behavioral, co-occurring, and/or autism spectrum disorder, and have successfully navigated child-serving systems to access treatment and resources that support resiliency and success at home, school, and in the community.
• Experience working with children or youth and families with significant behavioral health needs.
• Complete training recognized by the Tennessee Department of Mental Health and Substance Abuse Services on assisting other caregivers in fostering resiliency, based on resiliency and recovery principles, within six months of employment.
• Obtain Certified Family Support Specialist (CFSS) peer certification from the Tennessee Department of Mental Health and Substance Abuse Services within one year of employment.
• Strong organizational skills, effective communication, creativity, and a passion for empowering families.

Nice To Haves

• Bachelor’s degree in social or behavioral sciences.

Responsibilities

• Communicate with clients, colleagues, and others to answer questions, explain or disseminate information, and address complaints or concerns.
• Conduct outreach and engagement with newly referred families, including initial phone contact and intake completion.
• Engage families and assemble child and family teams, including youth, caregivers or legal representatives, household family members, service providers, agency representatives, and natural or informal supports.
• Coordinate and facilitate child and family team meetings at least every 30 days, or more often as required by program requirements or family needs.
• Document and maintain information about plans of care, revisions, and team meetings.
• Ensure all phases and activities of the MI-informed wraparound process are completed with quality and fidelity, while remaining accountable to the family team.
• Use caregiver lived experience to provide caregiver-to-caregiver support and help families navigate child-serving systems.
• Work with regional children’s mental health Community Engagement Specialists to identify and engage local community resources.
• Provide System of Care (SOC) 101 and other required training to caregivers, new staff, and community partners.
• Travel approximately 75% of the time, primarily locally and statewide.
• Participate in an on-call rotation as required by the program.

Benefits

• Flexible scheduling and a culture that recognizes work/life balance.
• Employee Assistance Program, including eight mental health counseling sessions annually.
• Paid time off and paid holidays.
• Medical, dental, vision, and voluntary insurance options.
• Health Savings Account with company contribution.
• Dependent Daycare Flexible Spending Account.
• Access to a Health Navigator.
• 401(k) Retirement Plan.
• Benefits Hub and Tickets at Work offering savings and everyday perks.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED