Wraparound Facilitator

Health Connect America • Sparta, TN

6d

About The Position

Health Connect America is hiring a Wraparound Facilitator to coordinate collaborative support for children, youth, and families. The facilitator helps families develop individualized plans that build on strengths, address needs, and connect them with resources that support long-term stability and success. The work includes collaboration, advocacy, care coordination, and community engagement, with a focus on helping youth succeed in their homes, schools, and communities.

This is a highly collaborative, community-based role involving meetings with families, service coordination, team facilitation, and advocacy. The facilitator regularly works with schools, behavioral health providers, community organizations, and local support systems. Client needs may require multiple meetings per week, and participation in a program-required on-call rotation may be expected. Travel is approximately 75% of the time, primarily local and statewide.

Requirements

• High school diploma or GED equivalent.
• Self-identify as the primary or designated caregiver of a child or youth with a mental, emotional, behavioral, co-occurring, and/or autism spectrum disorder who has successfully navigated child-serving systems to access treatment and resources that support resiliency and success at home, school, and in the community.
• Experience working with children or youth and families with significant behavioral health needs.
• Complete training recognized by the Tennessee Department of Mental Health and Substance Abuse Services on assisting other caregivers in fostering resiliency, based on resiliency and recovery principles, within 6 months of employment.
• Obtain Certified Family Support Specialist (CFSS) peer certification from the Tennessee Department of Mental Health and Substance Abuse Services within 1 year of employment.

Nice To Haves

• Bachelor’s degree in social or behavioral sciences.

Responsibilities

• Communicate with clients, colleagues, and other individuals to answer questions, explain or share information, and address complaints or concerns.
• Conduct outreach and engagement with newly referred families, including initial phone contact and intake completion.
• Engage families and assemble child and family teams, including youth, caregivers or legal representatives, household family members, service providers, involved agency representatives, and natural or informal supports.
• Coordinate and facilitate child and family team meetings at least every 30 days, or more often as program requirements and family needs dictate.
• Document and maintain information regarding plans of care, revisions, and team meetings.
• Ensure all phases and activities of the MI-informed wraparound process are conducted with quality and fidelity, while remaining accountable to the family team.
• Use lived experience as a caregiver to provide caregiver-to-caregiver support and help families navigate child-serving systems.
• Work with regional children’s mental health Community Engagement Specialists to identify and engage local community resources.
• Provide System of Care (SOC) 101 and other required trainings to caregivers, new staff, and community partners.
• Travel approximately 75% of the time, primarily locally and statewide.
• Participate in an on-call rotation as required by the program.

Benefits

• Flexible scheduling and a culture that recognizes work/life balance.
• Employee Assistance Program (EAP), including 8 mental health counseling sessions annually.
• Paid time off and paid holidays.
• Medical, dental, vision, and voluntary insurance options.
• Health Savings Account with company contribution.
• Dependent Daycare Flexible Spending Account.
• Access to a Health Navigator.
• 401(k) Retirement Plan.
• Benefits Hub and Tickets at Work offering exclusive savings and everyday perks.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED