Wraparound Care Coordinator (DCFS)

Hoyleton Youth and Family Services•Fairview Heights, IL

1d•$52,416 - $65,520

About The Position

The Wraparound Care Coordinator works collaboratively with youth, families, guardians, caseworkers, and DCFS to design and deliver services that address youth needs and support youth and families referred to the Wraparound Program. The role provides strength-based, family-centered, culturally competent, and trauma-informed facilitation. It includes coordinating care, monitoring safety and stability, responding to crises, and supporting transitions after program discharge. The position operates in professional office, clinical, residential, and community-based environments, with frequent local travel to agency sites, client locations, and partner organizations. The schedule may include occasional evenings and weekends to meet youth and family needs, attend meetings, and support crisis response. Physical activities may include walking, standing, sitting, climbing stairs, bending, kneeling, and lifting materials weighing up to 50 pounds.

Requirements

Bachelor's degree in Social Work, Psychology, Counseling, Education, Human Services, Rehabilitation Counseling, or a related human services field.
At least three years of experience providing case management, care coordination, behavioral health, child welfare, family support, or related human services.
Ability to manage multiple priorities, maintain accurate documentation, and meet deadlines.
Effective verbal and written communication with youth, families, community partners, and multidisciplinary teams.
Ability to engage and build rapport with youth, families, caregivers, and community stakeholders.
Ability to collaborate with professionals across child welfare, education, behavioral health, and community-based organizations.
Ability to facilitate discussions about behavioral health, family functioning, safety, permanency, and other sensitive matters.
Ability to work independently while managing an assigned caseload and collaboratively within a multidisciplinary team.
Must meet DCFS/CANTS Clearance Requirements.
Must be at least 21 years of age.
Must possess and maintain a valid driver's license and proof of automobile insurance.
Must complete CARE and TCI training upon hire.
Must pass the TCI written test annually and the physical test every six months, if applicable to the role.

Nice To Haves

Experience working within multidisciplinary teams to coordinate services and support client outcomes.
Knowledge of community resources, child-serving systems, behavioral health services, and evidence-based practices supporting children, youth, and families.
Experience coordinating services among child welfare, education, behavioral health, and community-based providers.

Responsibilities

Evaluate referral information and complete a strength-based Discovery Assessment and Child and Adolescent Needs and Strength Assessment (CANS) at admission and discharge.
Develop, document, and maintain a Crisis Plan and individualized Wraparound Plan with the youth, parent, guardian, caregiver, and referring-agency caseworker.
Conduct weekly face-to-face home or community visits with assigned youth and their families or support systems.
Participate in monthly Child and Family Team Meetings for each assigned youth, review care plans and progress, and maintain meeting minutes as needed.
Use available resources and flex funding to ensure services address identified needs, are authorized through the Wraparound Plan, and are reimbursed promptly.
Deliver services in a culturally responsive, trauma-informed, confidential, and professional manner consistent with CARE principles, agency policies, and applicable regulations.
Engage treatment providers, schools, and other collateral contacts to ensure youth needs are met.
Oversee transition to ongoing care after a youth's discharge from the Wraparound Program.
Complete assessments, case notes, service plans, reports, and other documentation within agency, funder, and regulatory timelines.
Participate in program evaluation activities identified by the agency or funder.
Maintain Therapeutic Crisis Intervention (TCI) certification, use crisis prevention and de-escalation techniques when appropriate, and respond to behavioral crises in accordance with TCI standards.
Meet grant and program goals, objectives, and performance measures, and perform other duties as assigned.
Participate in required training, supervision, staff meetings, and professional development activities.
Monitor and assess safety, stability, and risk factors affecting youth and families, and communicate concerns in accordance with agency policy and mandated reporting requirements.

Benefits

Medical insurance with a company-funded Health Savings Account (HSA)
Dental and vision insurance
Paid vacation, sick, and personal days
10 company holidays and 1 floating holiday
Monthly cell phone reimbursement
6 weeks of paid parental leave
403(b) retirement plan with up to 5% employer match
Employer-paid life insurance
Optional supplemental benefits, including voluntary life, short-term disability, long-term disability, accident, and critical illness coverage
Employee Assistance Program (EAP) for employees and household members
Tuition reimbursement
BenefitHub Perks Program with employee discounts