Wrap Around Facilitator and Care Coordinator

Metrocare Services•Dallas, TX

11d

About The Position

Metrocare Services seeks a Wraparound Care Coordinator to provide psychosocial and rehabilitative services to people with serious mental illness, helping them improve their functioning in the community. The role coordinates care with an interdisciplinary treatment team and may include assessment, treatment planning, referrals, linkage, advocacy, monitoring, crisis intervention, transportation, and continuity of care. The position includes on-call coverage and hospital admission and discharge planning. Its overall goals are to maximize consumers’ functioning, reduce hospitalization, and support successful reintegration into the community. The position serves people with developmental or mental health challenges and is part of an agency committed to quality, gender-responsive, trauma-informed care for individuals experiencing serious mental illness, developmental disabilities, and co-occurring disorders. The role manages a caseload of approximately 10–12 consumers and provides individual or group rehabilitation sessions, primarily in vivo. Where the employee is under clinical supervision for board licensure, additional clinical practice and competency-development duties may apply. The role requires a bachelor’s degree in human services and 1–3 years of experience in mental health, intellectual or developmental disabilities, or a related field. A master’s degree with 0–2 years of human-services experience is preferred. A current driver’s license and acceptable driving record are required. The employee must be able to work flexible hours and participate in required on-call rotations.

Requirements

Bachelor’s degree in human services.
1–3 years of experience in mental health, intellectual or developmental disabilities, or a related field.
Current Texas driver’s license, or a current license in the employee’s state of residence; employees licensed in another state must obtain a Texas driver’s license within three months of employment.
Acceptable driving record and insurability by the Center’s liability carrier when operating a Center vehicle or driving a personal vehicle on Center business.
Liability insurance if operating a personal vehicle on Center property or for Center business.
Basic math skills and ability to work with reports and numbers, including calculating moderately complex figures and amounts to report activities and budgets accurately.
Ability to organize workflow and provide clinical services to a difficult-to-serve population.
Ability to manage a caseload of 10–12 consumers with varying needs.
Problem-solving ability, sound judgment, and clinical decision-making skills.
Tact and diplomacy when interacting with staff and consumers; ability to work as a team member and independently with minimal supervision.
Ability to maintain work in 95% compliance with standards.
Effective written, verbal, communication, and presentation skills; excellent organizational skills and ability to prioritize work, meet deadlines, and manage multiple tasks and projects.
Ability to maintain professionalism and confidentiality and comply with ethical standards, state contracts, applicable professional standards, and state and federal laws.
Adult competencies outlined by HHSC for TRR requirements, with emphasis on crisis intervention, engagement, and motivational interviewing.
Ability to work flexible hours and participate in a required on-call rotation.
Ability to use an automated clinical record-keeping system, a computer, printer, and relevant software such as Word, Excel, Outlook, and PowerPoint, and to use the Internet for resources.

Nice To Haves

Master’s degree with 0–2 years of experience in human services.

Responsibilities

Coordinate services, psychosocial rehabilitation, emergency services and assessment, referrals, transportation, linkage, and advocacy for consumers with varying needs, in collaboration with an interdisciplinary treatment team.
Develop an individual recovery plan for new admissions based on assessment findings, including measurable goals and objectives agreed upon by the consumer.
Assist consumers in pursuing and modifying goals as needed.
Document efforts to involve consumers, service providers, and caregivers in the service-planning process, unless the consumer objects.
Review service plans every six months or as clinically indicated.
Participate in daily interdisciplinary team staffing; present psychosocial assessment findings, report progress or lack of progress, and share information relevant to treatment.
Follow up with consumers who miss scheduled clinic appointments, document contact attempts, and report repeated unsuccessful contact efforts to the treatment team.
Support medication adherence by providing medication training, arranging transportation to office-based appointments, and prompting needed refills.
Contact hospitals or emergency rooms within one hour when assigned consumers use emergency services and report status and disposition to the treatment team.
Complete clinical-service documentation by the close of the next business day.
Conduct hospital follow-up assessments the same day they are requested and report outcomes to the Clinical Manager.
Provide crisis intervention and on-call services during the work week and on a weekend rotation; make home and hospital visits, initiate mental illness warrants, and work with police and other public servants to address crises involving assigned consumers or ACT team clients.
Facilitate inpatient admission when requested by the treatment team or hospital, maintain continuity of services during inpatient stays, participate in discharge planning, and meet with consumers in the community within two days of discharge.
Provide individual or group rehabilitation sessions at a frequency of 10 hours per month per assigned client, primarily in vivo, for at least 90% of the individual caseload and team caseload.
Evaluate clinical-session progress, solicit consumer feedback, and consult colleagues and team leaders when addressing unfamiliar or uncomfortable issues.
Co-facilitate family education workshops.
Help consumers obtain entitlements through referrals, advocacy, and negotiation as needed.
When under clinical supervision for board licensure, provide at least four hours per week of direct clinical practice; develop competency in assessing, diagnosing, and treating mental, emotional, and behavioral disorders, conditions, and addictions; and provide treatment across individual, marital, couple, family, and group psychotherapy settings.
Perform other duties as assigned.