Worldwide Reseller Operations Program Manager

Apple • Cupertino, CA

10h

About The Position

Apple’s Worldwide Reseller Operations (WW RO) team leads global route-to-market operations for National Retail, Apple Premium Reseller, Telco, Distribution, Enterprise, and Education channels. The team represents reseller needs in Operations to influence global allocation and New Product Introduction (NPI) strategy, and develops global tools and processes to help ensure products are in the right places at the right time. It supports Apple sales and partners in achieving financial goals.

The Program Manager will build a deep understanding of the reseller landscape and partner relationships across markets, identify opportunities to improve reseller operations, and influence partners and cross-functional teams to take appropriate action. The role leads global projects and alignment efforts, develops scalable program strategies, and creates processes and tools—including those using AI/ML—to assess reseller channel health, partner behavior, and NPI readiness. It requires delivering high-quality results under tight timelines and ambiguity, using data and feedback to understand partner behavior, and defining adoption strategies, success metrics, milestones, and opportunities to scale.

Requirements

• Bachelor’s degree.
• 10+ years of work experience in fields requiring complex quantitative analysis, such as supply chain, data analytics, or management consulting.
• Advanced proficiency in Excel.
• Demonstrated ability to use and present data to drive business decisions.

Nice To Haves

• MBA with a focus in supply chain or a related field.
• Self-starter willing to experiment independently with different ideas and approaches.
• Excellent analytical capabilities, business savvy, and leadership skills.
• Ability to move seamlessly from detailed analysis to high-level insights.
• Ability to influence tactfully in a matrix organization and build strong relationships across global and cross-functional teams; credibility as a thought leader.
• Comfort presenting to executive leadership and driving decisions.
• Experience breaking down ambiguous, complex problems and coordinating cross-functional teams to develop solutions.
• Experience working with large datasets and supporting the development, deployment, and advocacy of AI/ML technologies for business processes.
• Experience independently leading global projects and initiatives and partnering across teams to define and manage business process and technology roadmaps supporting long-term strategies.
• Project management, inventory management, and/or merchandising experience.

Responsibilities

• Develop a deep understanding of Apple’s partner relationships and differences across markets and partners.
• Identify opportunities to optimize the reseller business and drive partner groups to take appropriate action.
• Influence decisions through collaboration, leadership, and a customer-focused approach.
• Build partnerships across regional and cross-functional teams, including Region RO, Supply Demand Management, Readiness, Business Process Re-engineering, Sales, Finance, and Marketing.
• Lead global alignment opportunities across regional and cross-functional teams.
• Identify and develop processes and tools, including AI/ML technologies, to assess reseller channel health, partner behavior, and NPI readiness more accurately and efficiently.
• Deliver high-quality results under tight, visible timelines while working through ambiguity; use data, anecdotal feedback, and strategic context to build a comprehensive understanding of partner behavior.
• Drive global projects aligned with business priorities.
• Define adoption and engagement strategies, and track success metrics, critical milestones, and opportunities to scale.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior