Workstation Support Technician #26-26956

USTech Solutions•Wichita, KS

9d•Onsite

About The Position

The Workstation Support Technician ensures the smooth operation and maintenance of an organization's computer workstations and related equipment. The role provides technical assistance to end users, diagnoses and resolves hardware and software issues, and supports the efficiency of the organization's IT environment. The technician is a key point of contact for troubleshooting and support, helping users make effective use of their workstations and technology tools. The position is a 12-month contract. It is primarily office-based and includes on-site visits to different departments and locations, with extensive driving to sites within the client's service area in a client-provided vehicle. Occasional after-hours or weekend support may be required for critical issues or planned system maintenance. Physical tasks include lifting and carrying computer equipment and peripherals weighing up to 70 pounds, as well as bending, kneeling, and reaching in tight spaces.

Requirements

High school diploma or equivalent.
Two years of experience as a workstation support technician or in a similar technical support role.
Proficiency diagnosing and resolving hardware, software, and network issues in a Windows environment.
Ability to communicate effectively with technical and non-technical users and provide clear instructions and assistance.
Strong knowledge of operating systems, productivity software, and office applications.
Familiarity with DNS, Active Directory, and VPN.
Excellent verbal and written communication skills and a customer-oriented approach.
Ability to adapt to changing priorities and manage multiple tasks in a fast-paced environment.
Strong problem-solving skills and ability to think critically under pressure.
Ability to work independently and collaboratively within a team.
Prior customer service experience, including face-to-face and phone support.
Valid state-issued driver's license.
Ability to lift and carry computer equipment and peripherals weighing up to 70 pounds.
Comfort performing tasks involving bending, kneeling, and reaching in tight spaces.

Nice To Haves

Associate or bachelor's degree in a relevant field.
Relevant certifications, such as CompTIA A+ or Microsoft Certified Desktop Support Technician.
Knowledge of audio-visual systems, ruggedized laptops, virus kiosks, or other equipment, as applicable to specific assignments.

Responsibilities

Install, configure, and maintain hardware and software components on company devices.
Provide timely technical support to end users in person, remotely, by email, and by phone.
Diagnose and resolve hardware and software problems, from basic issues to complex technical challenges.
Assist with setting up and configuring new workstations, including user accounts, email, and necessary applications.
Respond to and prioritize support requests according to urgency and business impact.
Troubleshoot network connectivity and printer-related issues.
Maintain accurate hardware inventory records.
Educate end users on basic troubleshooting techniques and best practices.
Contribute to documentation and guides for common technical procedures.
Record user-reported issues, troubleshooting steps, and resolution outcomes in a ticket tracking system.
Stay current with industry trends and advances in workstation technology.
Support other equipment as required by specific assignments, which may include audio-visual systems, ruggedized laptops, and virus kiosks.
Travel to client sites within the service area using a client-provided vehicle when required.
Provide occasional after-hours or weekend support for critical issues or planned system maintenance.