Data Transfer Workstation Support Technician II

Accenture Federal Services•Lorton, VA

3d•$89,000 - $170,200

About The Position

Accenture Federal Services is seeking a technician to provision, configure, deploy, and sustain Data Transfer Workstations (DTWs). These are hardened, domain-joined Windows 11 kiosk workstations designed for controlled data ingress and egress. The role supports the DTW lifecycle, including workstation imaging and configuration, deployment to sites, operations, maintenance, monitoring, and process improvement. It also includes customer training and coordination with engineering, service desk, system owners, product teams, migration teams, and local site infrastructure teams.

Requirements

Hold a DoD 8570 IAT Level II or higher certification upon starting.
Hold an AZ-900, Cloud+, AWS Cloud Practitioner, or equivalent certification.
Bachelor's degree or an additional four years of equivalent experience.
At least 3 years of demonstrated performance in related technology.
Experience in one or more of the following areas: cloud technologies; data and AI; security; complex networks; IaaS, PaaS, and/or SaaS; cross-platform integration and large-scale, complex systems; or business applications design and implementation.
Active TS/SCI security clearance.
US work authorization that does not now or in the future require visa sponsorship.

Nice To Haves

Direct platform support for Windows workstations or servers.
Active Directory organization and management, including OU and GPO management.
Azure solutions management, including IaaS, PaaS, and virtual network components.
AVD experience and component support, including pools, workspace, application management, and firewall management.
Experience with Azure services such as compute, networking, storage, analytics, containers, Intune, or Sentinel.
PowerShell experience.
Azure Purview experience.
AZ-104 certification.

Responsibilities

Create and maintain Windows images for workstations used by Data Transfer Agents.
Support deployment of workstations to Animal sites.
Create a workstation sustainment plan covering MECM, TSGs, and site deployment.
Integrate with the Service Desk.
Image and configure DTW machines for deployment.
Follow and improve deployment processes and documentation in coordination with the DTW Engineering team.
Create installation requests with the SOI team to ensure local site infrastructure is configured for DTW installation.
Deliver configured DTWs to the PjM for shipment to local sites.
Train customers and answer questions about the data transfer process using the DTW.
Monitor overall system health, perform routine maintenance, and document or recommend workflows to improve stability.
Manage Operational System Management escalations and triage through ITSM as required.
Perform troubleshooting and remediation, coordinating as appropriate with System Owners, the Product Team, and the Migration Team.
Perform regular system and application maintenance, including patching, vulnerability remediation, and identifying end-of-life replacements.
Complete approved configuration updates and changes, escalating as needed.
Work with the engineering team to improve, automate, and streamline the DTW lifecycle, including imaging, configuration, deployment, operation, maintenance, and monitoring.