Workstation Support Technician
About The Position
Mayo Clinic is seeking temporary Technical Dress Rehearsal Testers to support go-live readiness for a large-scale system implementation across Mayo Clinic Health System locations. The role involves validating approximately 3,445 workstations and peripheral devices, including printers, scanners, and label printers, in the production environment before the April 2027 go-live. Testers follow standardized scripts, record results, and retest equipment after issues are addressed. Full training is provided; prior Epic experience or certifications are not required. The position is a six-month contract based onsite in Mankato, Minnesota, with travel between Mayo Clinic Health System locations. Work takes place in active clinical and patient care environments. The role includes Mayo onboarding, system access, and training, followed by participation in Pilot TDR beginning in November 2026 and Production TDR from December 2026 through April 2027. The final work includes handing off open items into go-live readiness processes. The position is suited to candidates with strong basic computer troubleshooting, customer service, attention to detail, and documentation skills. The stated pay range is $20.00–$23.00 per hour. Depending on eligibility and employment terms, benefits may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave.
Requirements
- Strong computer troubleshooting and problem-solving skills.
- Ability to consistently follow detailed written instructions.
- Strong attention to detail and accurate documentation skills.
- Ability to travel between Mayo Clinic Health System locations and work onsite.
- High school diploma or GED and four years of experience in project coordination, order fulfillment, or a customer service role; or an associate degree and two years of such experience; or a bachelor's degree and excellent computer troubleshooting and problem-solving skills.
- Basic computer skills and customer service skills.
Nice To Haves
- Degree or coursework in information technology, computer science, or a related field.
- Familiarity with Windows workstations and common peripherals.
- Experience in a healthcare or customer-facing environment.
Responsibilities
- Complete Mayo onboarding, obtain system access, and complete TDR training; participate in Pilot TDR beginning in November 2026.
- Test workstations and peripherals at assigned Mayo Clinic Health System locations by following step-by-step test scripts.
- Accurately document test results, failures, and issues in designated tracking tools.
- Escalate identified issues to the appropriate technical teams for remediation.
- Retest devices and workflows after remediation and track issues through resolution.
- Support Production TDR from December 2026 through April 2027, including the final handoff of open items into go-live readiness processes.
- Work professionally and respectfully in active clinical and patient care environments.
Benefits
- Medical, dental, and vision coverage, subject to eligibility.
- Critical illness, accident, and hospital coverage, subject to eligibility.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available, subject to eligibility.
- Voluntary life and AD&D insurance for the employee and dependents, subject to eligibility.
- Short- and long-term disability coverage, subject to eligibility.
- Health Spending Account (HSA), subject to eligibility.
- Transportation benefits, subject to eligibility.
- Employee Assistance Program, subject to eligibility.
- Time off or leave, which may include PTO, vacation, or sick leave, subject to eligibility.
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What This Job Offers
Career Level
Entry Level
