Workstation Support Analyst

SYSTEMTEC•Columbia, SC

1d•Onsite

About The Position

SYSTEMTEC is hiring an on-site Workstation Support Analyst in Columbia, South Carolina. The analyst provides hands-on support by configuring, deploying, maintaining, and troubleshooting desktop computers, software, and related equipment. The role focuses on resolving end-user technical issues, maintaining secure workstation environments, and delivering responsive customer service to support efficient business operations. This is a full-time position. SYSTEMTEC offers competitive compensation, health, dental, disability, and life coverage, and a 401(k) with match. SYSTEMTEC is not set up to employ workers in California, New York, or New Jersey. Applicants must be authorized to work for any U.S. employer; sponsorship and third-party agency arrangements are not available.

Requirements

Authorization to work for any employer in the United States; sponsorship and third-party agency arrangements are not available.
Associate degree in Computer Science, Information Technology, or a related field, or at least two years of relevant work experience in lieu of a degree.
At least two years of technical operations support experience.
CompTIA A+ certification.
Experience installing, configuring, maintaining, and troubleshooting workstation hardware and desktop software.
Knowledge of operating system imaging, workstation deployment, and user data backup procedures.
Ability to troubleshoot end-user computing issues, including desktop applications and desktop-based LAN systems.
Strong customer service and communication skills, including the ability to explain technical concepts and provide user training.
Ability to manage support tickets, document technical issues, and prioritize requests in a fast-paced, multi-platform environment.
Ability to routinely transport equipment weighing up to 30 pounds and occasionally handle items weighing up to 70 pounds.

Nice To Haves

Familiarity with workstation hardware, software licensing, IT equipment inventory, and approved purchasing procedures.
Experience with application package testing, workstation security configurations, and infrastructure support.
Ability to recommend hardware and software solutions that meet end-user and business requirements.
Flexibility to support operational needs that may require after-hours or 24/7 response.

Responsibilities

Monitor and update the IT dispatch system, respond to assigned support tickets, troubleshoot technical issues, and provide timely assistance to end users.
Build, image, configure, install, and deploy workstations; install approved applications; perform data backups; and maintain desktop hardware and software.
Verify workstation configurations meet established security standards and ensure software and equipment are properly licensed and approved.
Test, troubleshoot, maintain, modify, validate, and document application packages to support reliable workstation performance.
Maintain technical documentation, configuration standards, inventory records, and equipment status; assist with reporting and replacement part orders as needed.
Train and guide end users, collaborate with other IT teams to resolve technical problems, and stay informed about new workstation support technologies and procedures.