Workstation Support Analyst

SYSTEMTEC•Columbia, SC

2d•Onsite

About The Position

SYSTEMTEC is hiring a Workstation Support Analyst for an onsite opportunity in Columbia, South Carolina. The analyst provides hands-on technical support for end-user workstations, including hardware and software installation, application troubleshooting, operating system imaging, and workstation rebuilds. The role focuses on timely issue resolution, customer service, and maintaining secure, reliable computing environments that support user productivity. This is a full-time onsite position. The role may require 24/7 responsiveness and routinely lifting up to 30 pounds and occasionally up to 70 pounds. SYSTEMTEC is unable to provide sponsorship or work with third-party agencies, and is not set up to employ workers in California, New York, or New Jersey.

Requirements

Be authorized to work for any employer in the United States; sponsorship is not available, and third-party agencies are not accepted.
Associate degree in Computer Science, Information Technology, or a related field, or at least two years of relevant work experience.
At least two years of technical operations support experience.
CompTIA A+ certification.
Knowledge of workstation hardware, desktop software, operating systems, and peripheral devices.
Ability to troubleshoot and resolve end-user computing, application, and hardware issues.
Understanding of operating system imaging, workstation configuration, and software installation procedures.
Strong problem-solving, customer service, verbal communication, and written communication skills.
Ability to explain technical concepts and provide basic training to end users.
Ability to work onsite in a fast-paced environment and meet support demands that may require 24/7 responsiveness.
Ability to lift up to 30 pounds routinely and 70 pounds occasionally.

Nice To Haves

CompTIA A+ or a higher-level technical certification.
Experience supporting IT infrastructure, desktop-based LAN environments, and workstation maintenance.
Familiarity with IT ticketing systems, equipment inventory, software licensing, and asset tracking.
Knowledge of workstation security standards, approved software configurations, and data backup procedures.
Ability to identify appropriate hardware and software solutions based on business needs.

Responsibilities

Monitor and manage incoming service tickets, update dispatch records, and provide timely technical support to end users.
Install, configure, maintain, and troubleshoot workstation hardware, operating systems, desktop applications, and peripherals, including rebuilding workstations when needed.
Test, update, validate, and maintain application packages while ensuring workstation configurations comply with security and software licensing standards.
Document technical configurations, troubleshooting procedures, and support standards to improve consistency and resolution times.
Assist with IT reporting, equipment inventory, replacement part orders, asset tracking, and coordination with other technical teams.
Stay informed about emerging workstation technologies and support procedures while helping maintain reliable IT operations.