Workstation Support Technician
About The Position
The Workstation Support Technician ensures the smooth operation and maintenance of an organization's computer workstations and related equipment. The role provides technical assistance to end users, diagnoses and resolves hardware and software issues, and supports the efficiency of the organization's IT environment. The technician serves as a point of contact for troubleshooting and technical support so end users can effectively use their workstations and technology tools. This is a one-year contract with possible extension, based primarily on-site in Wichita, Kansas. Core hours are Monday through Friday, 7 a.m. to 4 p.m., with some flexibility and opportunities for overtime. Remote work may occasionally be available. The work is primarily office-based and includes visits and extensive driving to sites within the service area in a provided vehicle. Occasional after-hours or weekend support may be required for critical issues or planned system maintenance.
Requirements
- High school diploma or equivalent.
- Two years of experience as a workstation support technician or in a similar technical support role.
- Proficiency diagnosing and resolving hardware, software, and network issues in a Windows environment.
- Ability to communicate effectively with technical and non-technical users and provide clear instructions.
- Strong knowledge of operating systems, productivity software, and office applications.
- Familiarity with DNS, Active Directory, and VPN.
- Excellent verbal and written communication skills and a customer-oriented approach.
- Ability to adapt to changing priorities and manage multiple tasks in a fast-paced environment.
- Strong problem-solving skills and ability to think critically under pressure.
- Ability to work independently and collaboratively within a team.
- Prior customer service experience, including face-to-face and phone support.
- Valid state-issued driver's license.
- Ability to lift and carry computer equipment and peripherals weighing up to 70 pounds.
- Comfort performing tasks involving bending, kneeling, and reaching in tight spaces.
Nice To Haves
- Associate or bachelor's degree in a relevant field.
- Relevant certifications, such as CompTIA A+ or Microsoft Certified Desktop Support Technician.
Responsibilities
- Install, configure, and maintain hardware and software components on company devices.
- Provide timely technical support to end users in person, remotely, by email, and by phone.
- Diagnose and resolve hardware and software problems, from basic issues to complex technical challenges.
- Assist with setup and configuration of new workstations, including user accounts, email, and required applications.
- Respond to and prioritize support requests based on urgency and business impact.
- Troubleshoot network connectivity and printer-related issues.
- Maintain accurate hardware inventory records.
- Educate end users on basic troubleshooting techniques and best practices.
- Contribute to documentation and guides for common technical procedures.
- Record user-reported issues, troubleshooting steps, and resolution outcomes in a ticket tracking system.
- Stay current with trends and advancements in workstation technology.
- Support other equipment as assignments require, potentially including audio-visual systems, ruggedized laptops, and virus kiosks.
- Travel and drive to sites within the service area when required.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
