Data Transfer Workstation Support Technician II

Accenture Federal Services • Lorton, VA

3d

About The Position

Accenture Federal Services is seeking a technician to provision, configure, deploy, and sustain Data Transfer Workstations (DTWs). These hardened, domain-joined Windows 11 kiosk workstations are designed for controlled data ingress and egress. The role supports the DTW lifecycle, including imaging, configuration, deployment, operation, maintenance, and monitoring, and works with engineering, service desk, site infrastructure, system owner, product, and migration teams. The technician also supports customer training and helps improve DTW workflows and deployment processes.

Accenture Federal Services serves US federal government organizations across defense, national security, public safety, civilian, and military health. The company describes a collaborative workplace with opportunities for hands-on experience, certifications, and industry training. An active TS/SCI clearance is listed as a security clearance requirement.

Requirements

• Hold a DoD 8570 IAT Level II or higher certification upon start.
• Have AZ-900, Cloud+, AWS Cloud Practitioner, or an equivalent certification.
• Bachelor’s degree or an additional four years of equivalent experience.
• At least three years of demonstrated performance in related technology.
• Experience in one or more of the following: cloud technologies; data and AI; security; complex networks; IaaS, PaaS, and/or SaaS; cross-platform integration and large-scale, complex systems; or business applications design and implementation.
• Active TS/SCI clearance.
• US work authorization that does not now or in the future require visa sponsorship.

Nice To Haves

• Direct platform support for Windows workstations or servers.
• Active Directory organization and management, including OU and GPO management.
• Azure solutions management, including IaaS, PaaS, and virtual network components.
• AVD experience and component support, including pools, workspace, application management, and firewall management.
• Experience with Azure services such as Compute, Networking, Storage, Analytics, Containers, Intune, or Sentinel.
• PowerShell experience.
• Azure Purview experience.
• AZ-104 certification.

Responsibilities

• Create and maintain Windows images for workstations used by Data Transfer Agents.
• Support deployment of workstations to Animal sites.
• Create a workstation sustainment plan covering MECM, TSGs, and site deployment.
• Integrate with the Service Desk.
• Image and configure DTW machines for deployment.
• Follow and improve deployment processes and documentation in coordination with the DTW Engineering team.
• Create installation requests with the SOI team to ensure local site infrastructure is configured for DTW installation.
• Deliver configured DTWs to the PjM for shipment to local sites.
• Provide customer training and answer questions about the DTW data transfer process.
• Monitor overall system health, perform routine maintenance, and document or recommend workflows to improve stability.
• Manage Operational System Management escalation and triage through ITSM as required.
• Perform troubleshooting and remediation, coordinating as appropriate with System Owners, Product Team, and Migration Team.
• Perform regular system and application maintenance, including patching, vulnerability remediation, and identification of end-of-life replacements.
• Complete approved configuration updates and changes, escalating as needed.
• Work with the engineering team to improve, automate, and streamline the DTW lifecycle, including imaging, configuration, deployment, operation, maintenance, and monitoring.

Benefits

• The company offers a wide variety of benefits; specific benefits are not enumerated in the posting.
• Hands-on experience, certifications, and industry training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level