Workplace Specialist

Steelcase•Grand Rapids, MI

15h•Onsite

About The Position

The Workplace Specialist uses workplace data and insights to develop actionable solutions that improve how people experience their work environment. The role supports space planning and campus operations through utilization dashboards, occupancy reporting, growth forecasts, accurate workplace records, and coordination of organizational moves and workplace changes. It also manages furniture, workplace product, and asset initiatives; supports operational budgeting and financial tracking; and collaborates with internal partners and vendors to deliver effective workplace, hospitality, and guest experiences. The position contributes to improving campus experience programs and service processes to create an engaging, welcoming, and high-performing environment. Steelcase describes its workplace as people-centered and highlights competitive wages and benefits, continuous learning opportunities, inclusion, and the opportunity to make a meaningful impact through the company’s work and commitments.

Requirements

At least 3 years of experience in facility management, project management, or a related field.
Bachelor’s degree in Facilities Management, Corporate Real Estate, Architecture, Interior Design, Construction Management, or a related field.
Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, and Teams.
Working knowledge of AutoCAD, Revit, SketchUp, CET, or related space-planning software.
Demonstrated customer service experience and ability to build positive relationships and provide support to employees, guests, vendors, and business partners.
Must be authorized to work in the United States full-time; Steelcase will not support or sponsor work authorization or visas.

Nice To Haves

Working knowledge of CET, CAFM, IWMS, or other space-management platforms.
Experience with occupancy analytics, utilization reporting, and workplace strategy.
Experience managing projects from programming through implementation.
Knowledge of furniture systems, workplace standards, asset management, and commercial office environments.

Responsibilities

Develop workplace utilization dashboards, occupancy reports, and growth forecasts to inform space-planning decisions.
Maintain space inventories, facility drawings, workplace records, and data accuracy across the campus portfolio.
Coordinate organizational moves, workplace changes, and communication plans to support a seamless employee experience.
Manage furniture, workplace product, and asset initiatives from planning through implementation while maintaining campus standards.
Support budget planning, invoice processing, financial tracking, and reporting.
Collaborate with Facilities, business leaders, vendors, and internal partners to deliver workplace, hospitality, and guest experiences.
Improve workplace operations, campus experience programs, and service processes.