Workplace Operations Manager

Nscale • Seattle, NY

1d • Remote

About The Position

About the Role We are seeking a highly organised, strategic, and forward-thinking Workplace Operations Manager to lead the long-term development and scalability of our workplace function. This role is focused on designing, optimising, and evolving how our office environments operate as the business grows. This is not a front-of-house or administrative role. Instead, it is a strategic position responsible for building efficient systems, managing complex vendor ecosystems, and aligning workplace operations with broader business goals. The ideal candidate is a strategic operator who can translate business needs into scalable workplace solutions, while overseeing, rather than owning, day-to-day execution.

Requirements

• Proven experience in Workplace Operations, Facilities Management, or a similar strategic role
• Strong experience scaling office environments or supporting organisational growth
• Demonstrated ability to build processes and systems from the ground up
• Experience managing complex vendor ecosystems and contracts
• Solid understanding of facilities and building systems, including HVAC and compliance
• Strong financial acumen, including OPEX and CAPEX budget ownership
• Strategic mindset with the ability to step back from day-to-day execution
• Excellent stakeholder management skills, particularly with senior leadership

Nice To Haves

• Experience managing multi-site or international office operations
• Background in high-growth or scaling organisations
• Experience implementing workplace tools or systems
• Exposure to workplace strategy, real estate, or space planning

Responsibilities

• Develop and implement workplace operations strategies aligned with company growth plans
• Design scalable processes, policies, and systems to support current and future office needs
• Identify and drive continuous improvement initiatives across workplace operations
• Partner with leadership on workplace strategy, capacity planning, and future expansion
• Use data and insights to inform decisions around space utilisation, cost, and efficiency
• Oversee office operations through coordination with Office Management and front-of-house support
• Own vendor strategy, contract negotiation, and performance management across cleaning, maintenance, facilities, and related services
• Lead workplace planning initiatives, including layout optimisation, office expansions, and new locations
• Ensure compliance with health, safety, and regulatory standards at a strategic level
• Act as the escalation point for complex facilities or operational issues
• Own and manage workplace operations budgets, including OPEX and CAPEX
• Track and optimise spend across vendors, services, and infrastructure
• Identify cost-saving opportunities and improve resource allocation
• Lead procurement strategy for office-related services and equipment
• Define and evolve the workplace experience strategy
• Partner with People/HR teams on initiatives impacting employee experience
• Ensure workplace design supports productivity, collaboration, and engagement
• Provide guidance on workplace programmes rather than owning logistics
• Partner with IT to ensure workplace systems and tools are scalable and effective
• Evaluate and implement tools that improve workplace operations and reporting
• Drive operational efficiency through system improvements and automation
• Build workplace operations frameworks that can scale across multiple locations
• Support new office launches and expansion projects
• Establish standards and playbooks for consistent workplace experience across sites

Benefits

• Highly competitive package, including base and equity, with reviews every 12 months.
• medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed