Workplace Experience, Operations Manager

Anthropic•San Francisco, CA

20h•Hybrid

About The Position

Anthropic is seeking an experienced Workplace Experience Operations Manager to oversee the end-to-end operations of their Executive Briefing Center (EBC) at their San Francisco headquarters. This role is crucial as the EBC is a highly visible space where Anthropic hosts important visitors like customers, partners, and policymakers. The manager will be responsible for the overall polish and welcoming atmosphere of the space, ensuring memorable visits through meticulous operational management. This includes managing the engagement lifecycle, the aesthetic of the space, vendor relationships, and the team that supports these operations. A hospitality-first mindset is essential, treating each visit as a curated guest experience. The role also involves close collaboration with Sales, Marketing, Comms, and executive stakeholders to ensure seamless briefing experiences. Additionally, the manager will oversee the San Francisco amenity center, including fitness facilities, wellness rooms, and collaboration spaces, applying the same hospitality standards to enhance the employee experience. This is a strategic role requiring the ability to set direction, build scalable systems and processes, and elevate the standard for workplace and briefing experiences, while also being hands-on with operational details. The position offers significant ownership and the opportunity to build a leading hospitality operation within a company focused on AI safety research.

Requirements

Experience in executive briefing center operations, executive events, high-end hospitality, customer experience centers, or closely related fields - with at least 2 years in a senior, ownership-level role.
Direct experience running executive-facing programs with high-profile visitors (customers, partners, government officials, press, or similar).
Deep hospitality instincts - you naturally think about how a space feels, how a guest moves through it, and what makes an experience memorable versus forgettable.
People management experience; demonstrated ability to lead, coach, and develop a team on both execution and service craft.
Proven ability to own a program end-to-end: strategy, operational design, vendor ecosystem, budget, and execution.
Executive presence and judgment - comfortable interfacing directly with C-suite hosts and high-profile visitors, and making real-time calls in high-stakes moments.
Strong vendor management and negotiation skills, with a track record of building and scaling a hospitality vendor ecosystem.
Budget ownership experience, including forecasting, tracking, and accountability for a meaningful operating budget.
Excellent written and verbal communication; able to brief executives clearly and concisely.
Systems-minded: builds the playbooks, SOPs, and tooling that let a hospitality operation scale without losing its feel.
Comfortable operating in ambiguity and building from scratch where process doesn't yet exist.
At least a Bachelor's degree in a related field or equivalent experience.

Nice To Haves

Experience standing up or scaling an EBC or executive experience program at a technology company.
Background in luxury hospitality, fine dining, high-end events, or similarly demanding guest-facing environments.
Experience managing amenity, facilities, or workplace operations alongside executive programs.
Familiarity with tools such as Jira, Google Workspace, and common EBC/CRM platforms.
Experience in a fast-growing technology company or startup environment.

Responsibilities

Own end-to-end operations for Anthropic's Executive Briefing Center - from program design to the guest experience at the door.
Own the EBC engagement lifecycle: intake, prioritization, scheduling, agenda build, logistics planning, day-of execution, and post-visit follow-through.
Design the end-to-end visitor journey - arrival, hospitality touchpoints, pacing, transitions, meal moments, gifting, and departure - so every visit feels cohesive and considered.
Define and continuously improve the operational playbook for EBC engagements, including briefing templates, run-of-show standards, stakeholder workflows, and escalation paths.
Partner with Sales, Marketing, Comms, and executive sponsors to scope each engagement, align on objectives, and coordinate the cross-functional team needed to deliver.
Manage the EBC calendar and capacity, making prioritization calls when demand exceeds available slots and surfacing tradeoffs to leadership.
Build and maintain the speaker and content bench - coordinating with executives, researchers, and subject-matter experts for briefing sessions.
Own the EBC space at SF HQ: set and maintain presentation-ready standards so the environment consistently feels polished, warm, and on-brand.
Curate the atmosphere of every engagement - lighting, music, scent, florals, food and beverage presentation, branded materials - so the space reflects the caliber of the moment.
Manage resets between engagements to a high bar; no lingering details from the last visit, ready for the next guest.
Drive space improvements, refreshes, and build-outs as the program grows; partner with Design, Real Estate, and Facilities on larger projects.
Ensure AV, IT, security, catering, and hospitality elements are reliably dialed in for every engagement.
Own the EBC vendor ecosystem: catering, AV, hospitality, security, transportation, florals, gifting, and specialty partners - curating a roster that reflects Anthropic's standards for quality and taste.
Manage sourcing, negotiation, SOWs, performance management, and renewals across the vendor portfolio.
Own the EBC operating budget; forecast, track, and report on spend; drive cost-efficiency without compromising the visitor experience.
Define and track operational KPIs (visit volume, stakeholder satisfaction, on-time execution, spend per engagement) and report regularly to leadership.
Serve as the senior on-site lead for high-stakes engagements, directing day-of execution and making real-time calls when things shift.
Greet and host when the moment calls for it; set the tone for the team and the space.
Anticipate and resolve issues before they reach the visitor or executive host.
Debrief every major engagement and turn learnings into process improvements.
Oversee daily operations of the San Francisco amenity center, bringing the same hospitality lens to the employee experience that the EBC brings to visitors.
Own day-to-day operations and upkeep of amenity spaces (fitness facilities, wellness rooms, collaboration areas), ensuring they consistently feel welcoming, well-maintained, and well-stocked.
Set the look-and-feel standards for amenity spaces — cleanliness, presentation, ambient details — and hold the coordinator team to them.
Own the amenity vendor portfolio and budget, from sourcing through performance management, curating partners who deliver quality and care.
Ensure amenity spaces remain compliant with applicable safety and health requirements.
Monitor utilization, gather employee feedback, and drive continuous improvement of the amenity offering so the spaces evolve with what employees actually want.
Oversee the Jira ticketing system for amenity and facilities-related requests, ensuring the team meets response and resolution SLAs and employees feel taken care of.
Partner with the broader Workplace team on enrichment programming that activates the EBC and amenity spaces (executive-adjacent programming, wellness, employee activations) - shaping how these spaces feel alive and in use.
Own metrics and reporting for EBC and amenity operations: engagement volume, visitor satisfaction, operational performance, vendor performance, and spend.
Deliver regular operational reporting to Workplace and executive leadership.